HDI Announces 2023 Strategic Advisory Board

Esteemed Panel Helps HDI Deliver Smarter Service and Better Business Outcomes to the IT Support and Service Management Industry

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils its 2023 Strategic Advisory Board, comprised of industry thought leaders, senior-level practitioners, and solution providers. The Strategic Advisory Board helps HDI stay abreast of customer insights and support center and service management market developments. The board also ensures HDI’s content offerings and products are aligned with industry best practices and evolve to serve the service and support community.

The 2023 HDI Strategic Advisory Board Members include:

• Stephen Paskel, Head of Operations – Chandler Service Delivery, Allstate
• Rae Ann Bruno, President, Business Solutions Training and HDI Business Associate
• Nick D’Amico, Senior Director, IS&T, Thomas Jefferson University and Jefferson Health
• Roy Atkinson, CEO and Principal Advisor, Clifton Butterfield, LLC
• Peter McGarahan, Senior Director of Workplace and Collaboration Services, First American Financial
• Christopher Savio, Director of Product Marketing, IT Solutions Group, GoTo
• Liz Bunger, President, HDI Local Chapters
• Monica Morrison, Director, IT Delivery, Marriott International
• David Cannon, EVP, Nfiniti3
• Carol Williams, Associate CIO – Office of IT, Princeton University
• Ric Mims, Solution Director, SDI Presence
• Bruce Randall, Head of Product and Solutions Marketing, Service Operations, ITSM and AIOps, ServiceNow
• Angee Phong, Global Head of IT Service Desk, SS&C Technologies
• Marni Casanova, Senior Director, Technology Customer Experience, T-Mobile US Inc.
• Larry Storey, Interim Senior Director, User Support, University of Minnesota
• Rocky McGuire, Experience Manager - EUX Delivery, Digital Workplace Solutions, Unisys Corporation
• N.J. Robinson, Deputy Director, Information Technology, U.S. Air Force
• Esther Pham, Director of Enterprise Service Desk, WBM Technologies

Tara Gibb, Senior Director, HDI, said, “As a trusted advisor to the IT support and service management industry, it is vital for us to stay abreast on industry trends, while also maintaining our mission to deliver smarter service and better business outcomes. Our Strategic Advisory Board members continue to help us deliver best-in-class industry insights. We are pleased to be working with such a terrific group of experts to help our industry grow.”

HDI’s Strategic Advisory Board members will share industry insights in HDI’s SupportWorld newsletter and at HDI’s virtual and live events. Learn more about the Strategic Advisory Board here. Sign up for the SupportWorld newsletter here. Register for HDI events here.

For inquiries regarding the Strategic Advisory Board, contact Tara Gibb at tara.gibb@informa.com.

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About HDI

For more than thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech

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