HDI’s Service Management World Unveils 2024 Conference Program

Offers service management professionals access to the knowledge, trends, frameworks, solutions and connections driving the industry forward

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2024 Service Management World conference program. The event takes place November 17-21, 2024 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.

Cindee Stott, Events Director, HDI said, “We believe that an optimized service management organization can be a catalyst for transforming culture and driving improved financial performance. Service Management World offers a mix of education, exploration of new technologies and networking with peers to help service management professionals shape the future of the industry.”

The Conference Program offers dozens of sessions from industry experts through four tracks:

• Connecting the Dots: Frameworks and Methodologies
• Optimizing Culture and Leadership
• Driving Strategic Decision-Making
• Modernizing Service Management

Service Management World will offer 15 Case Studies from leading organizations such as CDW, Davies Ward Phillips & Vineberg LLP, Duke University School of Nursing, Duquesne University, Farm Credit Mid-America, Giant Eagle, Jefferson County Public Schools, Kanini, Mayo Clinic, Navy Federal Credit Union, Nebraska Furniture Mart, PSCU, Southern Methodist University, Tyler Technology and University of Alaska. Attendees will get a unique look into the key successes and lessons learned when implementing a successful service management strategy.

The event will also feature insightful and inspiring Keynote Presentations.

• Crystal Washington, Tech Strategist and Futurist will present “How Generative AI Will Affect the Future of Work.” Constant tech innovations are radically redefining the face of the workplace. In this presentation, Washington will show attendees how to thrive as waves of change approaches.
• Matt Mayberry, International Keynote Speaker and Former NFL Linebacker will present “Culture Is the Way: How Leaders at Every Level Build an Organization for Speed, Impact, and Excellence.” In this presentation, Mayberry will deliver an incisive and hands-on blueprint to employee engagement and peak productivity. Attendees will learn how leaders at every level can build a workplace culture that drives organizational excellence and unleashes the full potential of every employee.

Attendees have the opportunity to attend six pre-conference training courses, including:

• Support Center Director
• Support Center Manager
• Knowledge-Centered Service Principles
• ITIL® 4 Foundation
• Experience Foundation
• Artificial Intelligence in the Support Organization

View the complete program here.

The Expo Hall will feature sponsors showcasing dozens of products and services. Select exhibitors include: HaloITSM, Freshworks, ManageEngine, ServiceNow and MGG Technologies.

In addition, the event will offer unlimited Networking Opportunities for service management leaders.

To register for Service Management World, click here.

For sponsorship opportunities, contact Will Wise at Will.Wise@informa.com.

Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.​

Click here for more information on Service Management World or stay up to date on Facebook, X or LinkedIn.

About HDI

For more than 35 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.

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