Integrations Combat Certificate Sprawl and Other Digital Trust Threats While Promoting Platformization through the ServiceNow AI Platform

Keyfactor, an industry leader in digital trust for modern enterprises, today announced new and recent integrations with longstanding partner, ServiceNow. These include Keyfactor Command and ServiceNow ITSM, Keyfactor EJBCA and ServiceNow ITOM, and Keyfactor AgileSec Analytics and ServiceNow Vulnerability Response, all available for download in the ServiceNow Store. The integrations deliver certificate issuance, discovery, lifecycle automation, and cryptographic vulnerability monitoring workflows directly within the ServiceNow AI Platform.

One specific challenge today’s organizations face is certificate sprawl. Certificates are the backbone of digital trust, establishing authentication and encryption for every connected device, workload, and application, including the rapid expansion of agentic AI. Yet visibility into assets and their certificates remains limited, leaving organizations vulnerable. In fact, 86% of organizations experienced certificate outages in the past year, with one out of ten organizations facing costly disruptions on a weekly basis. To maintain security, certificates require continuous monitoring and rotation, but siloed systems and teams make this increasingly difficult. By embedding Keyfactor’s integrations within ServiceNow, enterprise customers can streamline workflows, reduce cryptographic risks, and consolidate fragmented systems into a single cohesive platform.

“Platformization is a priority for many of our customers, and for good reason,” said Ted Shorter, CTO and Co-Founder, Keyfactor. “The ServiceNow AI Platform is transforming how enterprises manage complex workflows. With our new and enhanced integrations, we’re continuing to deliver on our commitment to simplify Public Key Infrastructure (PKI) and certificate management as the identity landscape grows more complex. Now, more organizations can directly address certificate sprawl within their existing IT and security stacks, boosting efficiency, reducing certificate sprawl, and helping ensure proper identification and trust for emerging agentic AI systems and identities.”

Keyfactor integrations with ServiceNow that are currently available include:

Keyfactor Command and ServiceNow ITSM: Keyfactor Command provides complete visibility, orchestration, and automation across an organization’s PKI and certificate landscape. With the integration, IT and security teams can request, renew, and revoke certificates from any public, private, or cloud-based certificate authority directly from ServiceNow. Workflow automation helps ensure certificate approvals, notifications, and expirations — all of which can lead to costly outages — are optimally managed by consolidating operations within familiar ServiceNow interfaces.

Keyfactor EJBCA and ServiceNow ITOM: ServiceNow ITOM natively integrates with Keyfactor EJBCA Enterprise via Automated Certificate Management Environment (ACME). IT and security teams can request, renew, and revoke certificates directly from EJBCA, a recognized industry-leading private PKI platform, thereby reducing human error and improving operational efficiency.

Keyfactor AgileSec Analytics and ServiceNow Vulnerability Response: Keyfactor AgileSec Analytics enhances cryptographic visibility by scanning systems to detect vulnerable assets and reporting findings directly into ServiceNow Vulnerability Response. The integration enables Security and IT teams to instantly prioritize and remediate cryptographic exposures, reduce compliance gaps, and strengthen trust across digital services.

“Partnerships succeed best when we leverage our unique skills and expertise, while maintaining a clear focus on the challenges at hand,” said Alix Douglas, GVP, partner solutions at ServiceNow. “Keyfactor’s integration with ServiceNow will empower customers to streamline workflows, enhance efficiency, and unlock new value on the ServiceNow AI Platform. I am thrilled to see the continued innovation we will achieve together to help organizations excel in today’s dynamic business environment.”

Keyfactor and ServiceNow are also in the process of integrating Keyfactor Command and Service Graph Connector, expected to be available later this year.

To learn more about how Keyfactor and ServiceNow help organizations reduce certificate sprawl and strengthen digital trust, visit our blog.

About Keyfactor

Keyfactor brings digital trust to the hyper-connected world by empowering organizations to build and maintain secure, trusted connections across every device, workload, and machine. By simplifying PKI, automating certificate lifecycle management, and enabling crypto-agility, Keyfactor helps organizations move fast to establish digital trust at scale. With Keyfactor, businesses can tackle today’s challenges, like growing certificate volumes, manual processes, and new standards and regulations, while laying the groundwork for a successful transition to post-quantum cryptography. For more, visit keyfactor.com.

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