A leading home health and hospice provider celebrated for clinical excellence faced a critical gap: families felt out of the loop, CAHPS scores underrepresented quality, and staff were stretched managing coordination calls and missed visits. To bridge this divide, enhance health at home, and deliver connected care without extra workload, the provider partnered with Betterleave’s family-centered engagement platform.

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After deploying Betterleave’s HIPAA-compliant, text-first solution, the provider achieved:

• 3% CAHPS Score Lift – Families felt more involved, offering a truer reflection of service quality.
• 50% Fewer Preventable Rehospitalizations – Proactive outreach and two-way messaging identified issues early.
• 45% Fewer Missed Visits – Proactive outreach and timely touchpoints aligned care teams and patients.
• 8% Growth in Google Reviews – Ensuring patients & families felt heard led to increased recommendations.
• 49% Engagement Rate – Nearly half of families actively joined conversational messaging, providing real-time feedback and driving meaningful interactions.

Betterleave empowers care teams to send timely check-ins, educational resources, gather real-time feedback, and offer personalized guidance via secure, two-way text. From admission through discharge and 13 months of bereavement support, patients and families receive tailored touchpoints that foster trust and enable meaningful interactions, strengthening bonds and improving outcomes.

“Betterleave’s conversational messaging platform elevates the family experience by fostering trust and enabling meaningful interactions while streamlining workflows,” said Cara Abbott, Founder & CEO of Betterleave. “Automating critical communications, capturing real-time feedback, and providing personalized guidance ensures families feel supported throughout the care journey so providers can focus on delivering exceptional clinical outcomes.”

Driving Value for Payers and Providers

For Payers:

• Lower total cost of care through fewer readmissions
• Enhanced Star Ratings via improved CAHPS scores
• Higher member retention and satisfaction

For Providers:

• Operational efficiency from offloaded routine communications
• Better resource allocation
• Strengthen referral networks via positive public reviews
• Reduce operational costs by replacing mailed letters with CMS-compliant text communications

About Betterleave

Betterleave is the leading family caregiver engagement platform, partnering with payers and providers to transform the experience and outcomes for families navigating serious or terminal illness—and supporting them through discharge, bereavement and loss. The company partners with health plans, employers and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. For more information, go to www.betterleave.com.

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Betterleave’s conversational messaging platform elevates the family experience by fostering trust and enabling meaningful interactions while streamlining workflows.