Evolve IP's compliant contact center offering provides all of the features and integrations necessary to create world-class customer engagement, and does so for significantly less than other cloud contact center providers. Major features include:
• Omnichannel
• IVR
• Call Recording, Quality Management and other agent performance tools
• Workforce Management
• Business Intelligence and Reporting
• Out of the box integrations for services like Salesforce.com
• Contact History / Screen Pops
• Fully integrated with Evolve IP's UCaaS or can be deployed with a customer's existing PBX
• Remote agents
• Business continuity guarantees backed by SLA with MOS measures
"We are very pleased to be included in this year's Magic Quadrant. Evolve IP offers contact center leaders significant differentiators that improve the customer experience, provide valuable business insight and also drive down costs," said Scott Kinka, Chief Technology and Product Officer and Founding Partner of Evolve IP. "In addition to our best-of-breed features, the Evolve Contact Suite is also third party audited for major compliance standards like HIPAA/HITRUST, PCI-DSS, ITAR, and SOC2 among others."
One of the world's fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,500 enterprises and to more than 350,000 users in virtually every industry including: healthcare, finance, veterinary, legal, insurance, construction, education, technology, travel, and retail. Many of the world's most recognizable brands rely on the company's Evolve IP OneCloudTM strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: identity management, disaster recovery, contact centers, IP phone systems / unified communications, virtual desktops, IaaS, and more.
*Gartner, Inc., Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Daniel O'Connell, Simon Harrison, 18 October 2017
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
WHY CLIENTS CHOOSE EVOLVE IP
The Cloud is no longer about buying individual services. It's now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications you already use in your business. The Evolve IP OneCloudTM lets enterprises move a service at a time, to a secure, virtual private environment, and our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust. Our long-term success is built on a business deploying more services with Evolve IP so we are invested in our clients' future. As a result, we are obsessed with providing superior service in every aspect of our client relationships and this has resulted in the industry's highest verified client satisfaction.
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