ArcBest Partners With Doctor On Demand to Roll out New Virtual Primary Care Benefit Nationwide

Doctor On Demand, the nation’s leading virtual care provider, and ArcBest (Nasdaq: ARCB), a multibillion-dollar leader in supply chain logistics, today announced a partnership to offer a new Virtual Primary Care health plan benefit to its employees and their dependents nationwide. The partnership expands on the existing urgent care and behavioral health services that Doctor On Demand has been providing to ArcBest since 2017.

The new Virtual Primary Care benefit will be available to all 8,000 members who are covered under ArcBest’s medical plan starting December 1st. This benefit comes at a critical time as COVID-19 cases are spiking again, and as the country simultaneously heads into cold and flu season. As a provider of essential freight and logistics services, ArcBest has a large field employee population which operates 24/7, making it challenging to access routine in-person care. Virtual Primary Care gives these employees an easy, convenient way to access care by removing common obstacles like travel and wait times.

“At ArcBest, we have a unique set of healthcare benefit needs, and Doctor On Demand’s existing urgent and behavioral health care services have been invaluable, especially this year,” said Rich Krutsch, Vice President, People Services at ArcBest. “The pandemic has also prompted us to double-down on our investments in virtual care, and we’re excited to expand our program with Doctor On Demand to include much more holistic, integrated virtual care for our employees.”

Eligible ArcBest employees and their dependents will now be able to select a primary care provider through Doctor On Demand and access a comprehensive set of services to support whole person health, including preventive wellness check-ups, vaccination referrals, nutrition consultations, chronic condition management, and more. Additionally, members are able to continue to see the same physician over time, allowing them to build a consistent, trusted relationship via video.

“At Doctor On Demand, we’ve reimagined the primary care experience to fit our members’ unique lifestyles and health needs, delivering much of the traditional brick and mortar primary care services from the comfort and safety of home or wherever their work takes them,” said Robin Glass, president, Doctor On Demand. “We’re thrilled to extend our partnership with ArcBest to support frontline workers with a holistic Virtual Primary Care offering of integrated services during this challenging time.”

About Doctor On Demand

Doctor On Demand, the nation's leading virtual care provider, is reimagining what healthcare looks like for today's world. Doctor On Demand's nationwide healthcare platform puts the patient first by providing access to physicians, psychiatrists, therapists and a care management and coordination team via video visits, voice and messaging. Through its 5-star rated mobile application and website, patients can access quality care in all 50 states with an average wait time of 5 minutes, 24 hours a day, 7 days a week.

Doctor On Demand delivers exceptional services to patients and payers through Commercial, ASO, Medicare Advantage, Medicare Part B, and Medicaid managed care plans. While insurance isn't required, over 98 million Americans enjoy covered medical and behavioral health visits, including full mind and body services: preventive care, chronic care, urgent care, and behavioral health.

Doctor On Demand's mission is to improve the world's health through compassionate care and innovation. It is headquartered in San Francisco with offices in Minneapolis and Washington, D.C. To access Doctor On Demand, download the app (App Store or Google Play) or visit

About ArcBest

ArcBest® (Nasdaq: ARCB) is a leading logistics company with creative problem solvers who deliver innovative solutions for our customers’ supply chain needs. We’ll find a way to deliver knowledge, expertise and a can-do attitude with every shipment and supply chain solution, household move or vehicle repair. At ArcBest, we’re More Than Logistics®. For more information, visit


Christina Smith
Doctor On Demand

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