Edgar Filing: UCN INC

Form 10-Q/A

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, DC 20549

FORM 10-Q/A

(Amendment No. 1)

x	Quarterly report pursuant to section 13 or 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended September 30, 2007

¨	Transition report pursuant to section 13 or 15(d) of the Securities Exchange act of 1934

For the transition period from to

Commission File No. 1-33762

LOGO

UCN, INC.

(Exact name of registrant as specified in its charter)

Delaware

87-0528557

(State or other jurisdiction of

incorporation or organization)

(IRS Employer

Identification No.)

14870 Pony Express Road, Bluffdale, Utah 84065

(Address of principal executive offices and Zip Code)

(801) 320-3300

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer. See definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act.

Large accelerated filer ¨ Accelerated filer ¨ Non-accelerated filer x

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ¨ No x

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date: 30,968,924 shares of common stock as of November 12, 2007.

Explanatory Note

The Audit Committee of the Board of Directors recently received the results of an independent investigation into certain accounting and financial reporting matters. The results of the investigation as well as results of additional reviews and procedures conducted by management were reported to the Board of Directors. As a result, the Board of Directors determined that our previously issued condensed consolidated financial statements filed with our quarterly reports on Form 10-Q for the quarters ended September 30, June 30, and March 31, 2007, and our consolidated financial statements for the year ended December 31, 2006, should no longer be relied upon because of certain accounting errors in the disclosures to the financial statements. Accordingly, we are restating our previously issued financial statements for those periods. The effects of the restatements of the condensed consolidated financial statements are limited to the footnote disclosure of operating segment results and do not affect our Condensed Consolidated Balance Sheets, Condensed Consolidated Statements of Operations, Condensed Consolidated Statements of Stockholders’ Equity, and Condensed Consolidated Statements of Cash Flows. Restated financial information is presented in this report, as well as in our amended reports on Form 10-Q for the periods ended March 31, 2007 and June 30, 2007. We do not intend to file an amendment to our Form 10-K for the year ended December 31, 2006; rather the restatement of 2006 segment disclosures will be presented in our Form 10-K for the year ended December 31, 2007. For a discussion of the accounting errors and the adjustments made as a result of the restatement, see Note 11 of Notes to Condensed Consolidated Financial Statements included in “Part I – Item 1—Financial Statements” and “Part I – Item 2—Management’s Discussion and Analysis of Financial Condition and Results of Operations – Segment Reporting.” This Form 10-Q/A does not reflect events that occurred after the November 13, 2007 filing date of the Quarterly Report on Form 10-Q that was originally filed, or modify or update the disclosures presented in the original Form 10-Q, except to reflect the matters described above. Other events occurring after the filing of the original Form 10-Q or other disclosures necessary to reflect subsequent events have been addressed in our reports filed with the Securities and Exchange Commission subsequent to the filing of the original Form 10-Q.

TABLE OF CONTENTS


		Page
ITEM NUMBER AND CAPTION
PART I – FINANCIAL INFORMATION
Item 1. Financial Statements
Condensed Consolidated Balance Sheets (unaudited) as of September 30, 2007 and December 31, 2006		3
Condensed Consolidated Statements of Operations (unaudited) for the Three and Nine Months Ended September 30, 2007 and 2006		4
Condensed Consolidated Statement of Stockholders’ Equity (unaudited) for the Nine Months Ended September 30, 2007		5
Condensed Consolidated Statements of Cash Flows (unaudited) for the Nine Months Ended September 30, 2007 and 2006		6
Notes to Condensed Consolidated Financial Statements (unaudited)		8

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations		19

Item 3. Quantitative and Qualitative Disclosures About Market Risk		24

Item 4. Controls and Procedures		24

PART II – OTHER INFORMATION

Item 1. Legal Proceedings		26

Item 1A. Risk Factors		26

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds		26

Item 6. Exhibits		26

Signatures		27

UCN, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS – (unaudited)

(in thousands except share data)


	September 30, 2007			December 31, 2006
ASSETS
Current assets:
Cash and cash equivalents	$	6,681		$	4,559
Restricted cash		—			10
Accounts and other receivables, net of allowance for uncollectible accounts of $1,799 and $1,746, respectively		9,256			8,996
Other current assets		845			594

Total current assets		16,782			14,159
Property and equipment, net		6,000			4,810
Intangible assets, net		7,791			6,373
Goodwill		1,849			—
Other assets		299			617

Total assets	$	32,721		$	25,959

LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Current portion of long-term debt	$	725		$	720
Trade accounts payable		7,692			8,350
Accrued liabilities		2,706			2,024
Accrued commissions		1,285			1,448
Deferred revenue		99			—

Total current liabilities		12,507			12,542
Long-term debt and revolving credit note		512			6,523
Other long-term liabilities and deferred revenue		47			46

Total liabilities		13,066			19,111

Commitments and contingencies (Notes 3, 7, 9 and 10)
Stockholders’ equity:
Common stock, $0.0001 par value; 100,000,000 shares authorized; 30,918,927 and 25,385,031 shares issued and outstanding as of September 30, 2007 and December 31, 2006, respectively		3			3
Additional paid-in capital		68,054			50,071
Warrants and options outstanding		1,346			1,268
Accumulated deficit		(49,748	)		(44,494	)

Total stockholders’ equity		19,655			6,848

Total liabilities and stockholders’ equity	$	32,721		$	25,959

See notes to condensed consolidated financial statements

UCN, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS – (Unaudited)

(in thousands except per share data)


	Three months ended September 30,						Nine months ended September 30,
	2007			2006			2007			2006
Revenue	$	19,628		$	20,204		$	59,422		$	63,794
Operating expenses:
Costs of revenue (excluding depreciation and amortization shown separately below)		10,931			12,708			33,595			41,771
Selling and promotion		3,883			3,498			11,835			10,548
General and administrative		4,574			3,303			12,436			9,785
Depreciation and amortization		1,453			1,879			4,740			5,622
Research and development		674			260			1,549			921

Total operating expenses		21,515			21,648			64,155			68,647

Loss from operations		(1,887	)		(1,444	)		(4,733	)		(4,853	)
Other income (expense):
Interest income		3			42			22			124
Interest expense		(126	)		(244	)		(529	)		(828	)
Loss on early extinguishment of debt		—			—			—			(364	)

Total other expense		(123	)		(202	)		(507	)		(1,068	)

Loss before income taxes		(2,010	)		(1,646	)		(5,240	)		(5,921	)
Income tax expense		9			3			14			11

Net loss	$	(2,019	)	$	(1,649	)	$	(5,254	)	$	(5,932	)

Net loss per common share:
Basic and diluted	$	(0.07	)	$	(0.07	)	$	(0.19	)	$	(0.25	)
Weighted average common shares outstanding:
Basic and diluted		28,908			24,142			27,804			24,111

See notes to condensed consolidated financial statements

UCN, INC.

CONDENSED CONSOLIDATED STATEMENT OF STOCKHOLDERS’ EQUITY – (Unaudited)

(in thousands)


	Common Stock			Additional Paid-in Capital		Warrants/ Options Outstanding			Accumulated Deficit			Total
	Shares	Amount		Additional Paid-in Capital		Warrants/ Options Outstanding			Accumulated Deficit			Total
Balance at January 1, 2007	25,385	$	3	$	50,071	$	1,268		$	(44,494	)	$	6,848
Exercise of stock options to purchase common shares (Note 8)	295		—		728		—			—			728

Stock-based compensation	—		—		986		—			—			986
Warrant issued in conjunction with consulting agreement	—		—		—		68			—			68
Warrants issued to lender for approval of BenchmarkPortal acquisition (Notes 3 & 8)	—		—		—		83			—			83
Shares issued due to cashless warrant exercise (Note 8)	37		—		189		(189	)		—			—
Issuance of common shares in conjunction with BenchmarkPortal acquisition (Notes 3 & 8)	1,536		—		4,500		—			—			4,500
Issuance of common shares in conjunction with ScheduleQ acquisition (Notes 3 & 8)	109		—		330		—			—			330
Conversion of ComVest convertible term note (Note 8)	1,127		—		3,380		—			—			3,380
Warrants issued in conjunction with investor relations agreement	—		—		—		116			—			116

Proceeds from shelf registration, net of issuance costs of $635 (Note 8)	2,430		—		7,870		—			—			7,870
Net loss	—		—		—		—			(5,254	)		(5,254	)

Balance at September 30, 2007	30,919	$	3	$	68,054	$	1,346		$	(49,748	)	$	19,655

See notes to condensed consolidated financial statements

UCN, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS – (Unaudited)

(in thousands)


	Nine months ended September 30,
	2007			2006
Cash flows from operating activities:
Net loss	$	(5,254	)	$	(5,932	)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization		4,740			5,622
Amortization of note financing costs		142			112
Stock-based compensation		986			426
Warrants issued for consulting services		184			—
Loss on early extinguishment of debt					364
Changes in operating assets and liabilities:
Accounts and other receivables, net		327			517
Other current assets		(215	)		31
Other non-current assets		210			42
Trade accounts payable		(977	)		(2,856	)
Accrued liabilities		683			(95	)
Accrued commissions		(163	)		(71	)
Deferred revenue		(264	)		—

Net cash provided by (used in) operating activities		399			(1,840	)

Cash flows from investing activities:
Decrease in restricted cash		10			641
Acquisition of BenchmarkPortal, Inc.		(500	)		—
Contingent purchase price payments		(352	)		—
Direct acquisition costs		(281	)		—
Purchases of property and equipment		(1,726	)		(1,245	)

Net cash used in investing activities		(2,849	)		(604	)

Cash flows from financing activities:
Net borrowings and payments under line of credit		(3,333	)		1,478
Principal payments on long-term debt		(437	)		(3,729	)
Principal payments on long-term debt assumed in conjunction with the acquisition of ScheduleQ		(256	)		—
Proceeds from exercise of options and warrants		728			141
Proceeds from shelf registration, net of offering costs		7,870			—
Private placement offering, net of offering costs		—			4,186
Debt financing costs		—			(186	)
Payments on early extinguishment of debt		—			(377	)

Net cash provided by financing activities		4,572			1,513

Net increase (decrease) in cash and cash equivalents		2,122			(931	)
Cash and cash equivalents at the beginning of the period		4,559			5,471

Cash and cash equivalents at the end of the period	$	6,681		$	4,540

(continued)

See notes to condensed consolidated financial statements

UCN, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS – (Unaudited)

(in thousands)


	Nine months ended September 30,
	2007			2006
Supplemental cash flow information:
Cash paid for interest	$	401		$	594
Cash paid for income taxes	$	8		$	12
Supplemental schedule of non-cash investing and financing activities:
Issuance of common stock related to acquisition of BenchmarkPortal Inc. (Note 3)	$	4,500		$	—
Conversion of convertible term note at $3.00 per share for 1,126,664 share of common stock (Notes 6 and 8)		(3,380	)		—

Issuance of long-term debt related to the acquisition of Benchmark Portal		100
Property and equipment financed with capital lease obligations		667			196
Issuance of common stock related to ScheduleQ acquisition (Note 3)		330			—
Issuance of long-term debt related to the acquisition of ScheduleQ (Note 3)		302			—
Assumption of long-term debt issued to the acquisition of ScheduleQ (Note 3)		256			—
Cashless warrant exercise (Note 8)		189			—
Warrants issued to lender for approval of BenchmarkPortal acquisition (Note 3)		83			—
Contingent purchase price payments to BenchmarkPortal stockholders included in accounts payable (Note 4)		56			—

Property and equipment included in accounts payable		113			146
Fee charged by lender for approval of BenchmarkPortal acquisition applied to revolving credit facility (Note 3)		40			—

Fee charged by lender for modification of certain debt covenants applied to revolving credit facility		35			—
Issuance of warrants with debt agreement		—			542

(concluded)

During the first quarter of 2007, UCN completed two acquisitions and acquired all outstanding equity of BenchmarkPortal, Inc. and ScheduleQ, LLC. See Note 3 for disclosure of assets acquired and liabilities assumed through these acquisitions.

See notes to condensed consolidated financial statements

UCN, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

For the three and nine months ended September 30, 2007 and 2006 – (Unaudited)

NOTE 1 – BASIS OF PRESENTATION

These unaudited interim financial statements of UCN, Inc. and its subsidiaries (collectively “UCN”) have been prepared in accordance with the rules and regulations of the United States Securities and Exchange Commission (“SEC”). Such rules and regulations allow the omission of certain information and footnote disclosures normally included in the financial statements prepared in accordance with accounting principles generally accepted in the United States, so long as the statements are not misleading. In the opinion of management, these financial statements and accompanying notes contain all adjustments (consisting of normal recurring adjustments) necessary to present fairly the financial position and results of operations for the periods shown. These interim financial statements should be read in conjunction with the audited financial statements and notes thereto contained in the Annual Report on Form 10-K for the year ended December 31, 2006, as filed with the SEC on March 28, 2007. The results of operations for the three and nine month periods ended September 30, 2007 are not necessarily indicative of the results to be expected for the full year.

UCN experienced net losses of $5.3 million and $5.9 million for the nine months ended September 30, 2007 and 2006, respectively. Included within the net loss during the nine months ended September 30, 2007 were: 1) $4.7 million of depreciation and amortization; 2) $986,000 of non-cash stock-based compensation expense (Note 9) and 3) $184,000 in non-cash expense related to two consulting agreements that were satisfied through the issuance of warrants.

UCN’s working capital surplus increased $2.7 million to $4.3 million at September 30, 2007 from $1.6 million at December 31, 2006. The primary reason for the significant increase in working capital was due to a cash infusion of $7.9 million, net of certain offering expenses, from the sale of 2.4 million shares of common stock (Note 8). Immediately subsequent to receiving the cash infusion, the Company paid down the entire $3.8 million balance of the revolving credit facility.

UCN has generated $399,000 of cash from operations during the nine months ended September 30, 2007 and $4.6 million from financing activities during the nine months ended September 30, 2007. UCN used $2.9 million of this cash for investing type activities and had an overall net cash gain of $2.1 million through September 30, 2007.

In addition to the cash amount listed on the condensed consolidated balance sheets, the Company also has access to additional available borrowings under the revolving credit facility. The available borrowings under the revolving credit facility increased $2.8 million to $7.0 million at September 30, 2007 compared to only $4.2 million available at December 31, 2006, resulting in total cash and additional availability under the revolving credit facility of $13.7 million at the end of the quarter.

In February 2007, UCN closed two acquisitions (Note 3), which improved the overall inContact product offering suite. With these new products, UCN provides customers the ability to monitor agent effectiveness through its customer survey tools and the ability to efficiently monitor their agent needs. These new service offerings provide UCN additional contact and service opportunities to potential customers as well as provide up-sale opportunities to existing customers. These acquisitions added an additional $1.1 million and $2.7 million of higher-margin inContact revenue during the three and nine months ended September 30, 2007, respectively.

The Company’s inContact segment revenue increased to $6.4 million during the quarter ended September 30, 2007, a 90% increase from the same period in 2006 for a year to date total of $17.3 million. This increase was a result of the selling and promotion effort the company has undertaken to bring these products to market. Excluding the $1.1 million in revenue generated from the two acquisitions noted above, the segment increased 57% compared to the third quarter of 2006. UCN expects to see continued revenue growth in the inContact segment in 2007 and 2008 (Note 11) due to the more aggressive selling and promotion strategy that has been undertaken to bring the inContact segment products to market.

The financial statements do not include any adjustments relating to the recoverability and classification of recorded asset amounts or the amounts and classification of liabilities that might be necessary should UCN be unable to meet short-term requirements.

NOTE 2 – ACCOUNTING PRONOUNCEMENTS

Adoption of New Accounting Pronouncements

Adoption of FIN 48: In September 2006, the Financial Accounting Standards Board (“FASB”) issued Interpretation No. 48, Accounting for Uncertainty in Income Taxes – an interpretation of FASB Statement 109 (“FIN 48”). FIN 48 clarifies the accounting for uncertainty in income taxes by prescribing a recognition threshold for tax positions taken or expected to be taken in a tax return. FIN 48 requires that entities recognize in their financial statements the impact of a tax position if that position is more likely than not of being sustained on audit, based on the technical merits of the position. FIN 48 is effective for fiscal years beginning after December 15, 2006. Interest and penalties, if incurred, would be recognized as components of income tax expense. The Company’s adoption of FIN 48 on January 1, 2007 had no impact on the Company’s condensed consolidated financial statements as the Company does not have any uncertain income tax positions that would require adjustment.

Gross versus Net Presentation of Taxes Collected for the Government – In June 2006, the FASB issued Emerging Issues Task Force Issue No. 06-3 (EITF 06-3), “How Taxes Collected from Customers and Remitted to Governmental Authorities Should Be Presented in the Income Statement (That Is, Gross versus Net Presentation).” EITF 06-3 requires a company to disclose its policy regarding the presentation of tax receipts on the face of the income statement. The scope of this guidance includes any tax assessed by a governmental authority that is directly imposed on a revenue-producing transaction between a seller and a customer and may include, but is not limited to, sales, use, value added, and some excise taxes. The provisions of EITF 06-3 are effective for periods beginning after December 15, 2006. The Company adopted EITF 06-3 on January 1, 2007. This Company has historically always presented applicable taxes collected from customers on a net basis.

Recent Accounting Pronouncements

Fair Value Measurements – In September 2006, the FASB issued Statement of Financial Accounting Standard (SFAS) 157, Fair Value Measurements. SFAS 157 defines fair value, establishes a framework for measuring fair value under GAAP, and expands disclosures about fair value measurements. SFAS 157 emphasizes that fair value is a market-based measurement, not an entity-specific measurement, and states that a fair value measurement should be determined based on assumptions that market participants would use in pricing the asset or liability. The Company is required to adopt SFAS 157 in the first quarter of 2008. The Company does not expect that the implementation of SFAS 157 will have a material effect on the Company’s results of operations or financial position.

Fair Value Option – In February 2007, the FASB issued SFAS 159, The Fair Value Option for Financial Assets and Liabilities – Including an amendment of FASB Statement No. 115. SFAS 159 permits entities to choose to measure certain financial assets and liabilities at fair value. Unrealized gains and losses, arising subsequent to adoption, are reported in earnings. The Company is required to adopt SFAS 159 in the first quarter of 2008. The Company does not expect that the implementation SFAS 159 will have a material effect on the Company’s results of operations or financial position.

NOTE 3 – ACQUISITIONS

BenchmarkPortal, Inc. Acquisition

On February 9, 2007, UCN closed the acquisition of BenchmarkPortal, Inc. to enhance and expand the services offered under the inContact suite of services. Through the acquisition of 100% of BenchmarkPortal’s outstanding stock, UCN acquired a call center survey and analysis business, operated under the name of Echo ^TM . The Echo business includes: 1) a customer base; 2) automated survey and analysis software and related service offerings; and 3) the related sales, marketing and technical staff. As consideration for the agreement, UCN paid the following:

•

$500,000 in cash to or for the benefit of the BenchmarkPortal stockholders at closing; and

•

$4.5 million by issuing 1.5 million shares of its restricted common stock to BenchmarkPortal stockholders.

In addition to the amounts paid at closing, UCN agreed to pay contingent purchase price payments to BenchmarkPortal stock holders in the following amounts:

•

$2.0 million of additional contingent purchase price cash payments to BenchmarkPortal stockholders in 36 equal monthly installments of $55,556, subject to adjustment if monthly recurring revenue during the payout period from customers’ accounts acquired in the transaction do not remain at certain levels which are adjusted for estimated attrition; and

•

Up to an additional $7.0 million maximum contingent quarterly earn out to BenchmarkPortal stockholders paid on a variable percentage of recurring revenue from the sale of Echo services during the four-year period after closing in excess of $900,000 per quarter.

The following table summarizes the preliminary allocation of estimated fair values of the assets acquired and liabilities assumed at the date of acquisition (in thousands - unaudited):


Current assets	$	623
Property, plant and equipment		255
Intangibles		3,743
Goodwill		1,300

Total assets acquired		5,921

Current liabilities		(203	)
Accrued direct acquisition costs		(308	)
Other long-term liabilities and deferred revenue		(410	)

Total liabilities assumed		(921	)

Purchase price	$	5,000

Cash paid	$	500
UCN common stock issued		4,500

Purchase price	$	5,000

ScheduleQ, LLC Acquisition

On October 19, 2006, UCN entered into a Reseller License Agreement with ScheduleQ, LLC. Under the terms of the license agreement, UCN acquired a limited exclusive right and continuing non-exclusive right to market and distribute ScheduleQ software and services to end-users. ScheduleQ software and services consist primarily of a platform-based workforce management system for call centers, which can operate through the inContact service. At the same time UCN entered into a Purchase Option Agreement with ScheduleQ and the members of that limited liability company. On February 9, 2007, UCN exercised its option to purchase 100% of the outstanding ownership of ScheduleQ, LLC. The acquisition closed on February 15, 2007. To complete the transaction, UCN paid former members of ScheduleQ the following consideration:

•

$360,676 in non-interest bearing promissory notes to be paid in 48 equal monthly installments that are secured by the software code and any improvements thereto discounted to $302,000 using a discount rate of nine percent;

•

$330,000 by issuing 108,912 restricted common shares of UCN; and

•

$256,324 in notes assumed and paid subsequently to closing.

In addition to the amounts paid at closing, UCN agreed to pay contingent purchase price to ScheduleQ stock holders in the following amounts:

•

An earn out to be paid over a term of 48 months based on the number of licenses sold by UCN with a minimum aggregate earn out payment of $100,000 and a maximum of $982,000.

The following table summarizes the preliminary allocation of estimated fair values of estimated fair values of the assets acquired and liabilities assumed at the date of acquisition (in thousands - unaudited):


Property, plant and equipment	$	5
Intangibles		817
Goodwill		102

Total assets acquired		924

Accrued direct acquisition costs		(34	)
Assumed notes payable		(256	)
Note payable issued		(304	)

Total liabilities assumed		(594	)

Purchase price	$	330

UCN common stock issued	$	330

The Company has accounted for both the BenchmarkPortal and ScheduleQ transactions using the purchase method of accounting and has included the operating results of each business in UCN’s condensed consolidated statements of operations since the respective date of each acquisition. Management has allocated the purchase price to the acquired tangible and intangible assets and liabilities based on their respective fair values. The following unaudited pro forma financial information presents operating results as if both acquisitions had occurred at the beginning of the respective periods (in thousands except per share data - unaudited):


	Three months ended September 30,
	2007			2006
Net revenue	$	19,628		$	20,981
Net loss		(2,019	)		(1,554	)
Basic and diluted net loss per share	$	(0.07	)	$	(0.06	)

	Nine months ended September 30,
	2007			2006
Net revenue	$	59,854		$	65,896
Net loss		(5,283	)		(5,947	)
Basic and diluted net loss per share	$	(0.19	)	$	(0.25	)

These pro forma results have been prepared for comparative purposes only and include certain adjustments such as additional amortization expense as a result of intangible assets arising from the acquisition, additional interest expense as a result of issuing the promissory notes, and depreciation on certain items of equipment acquired. The results are not necessarily indicative either of the results of operations that actually would have resulted had the acquisition been in effect at the beginning of the respective years, or of results to be achieved in the future.

NOTE 4 – INTANGIBLE ASSETS AND GOODWILL

Intangible assets consisted of the following (in thousands):


	September 30, 2007 (unaudited)						December 31, 2006
	Gross Assets		Accumulated Amortization		Intangible assets, net		Gross Assets		Accumulated Amortization		Intangible assets, net
Customer lists acquired	$	16,495	$	14,226	$	2,269	$	15,684	$	12,777	$	2,907
Technology and patents		10,314		6,173		4,141		7,980		4,540		3,440
Trade name and trade marks		1,213		—		1,213				—		—
Non-compete agreement		376		208		168		154		128		26

	$	28,398	$	20,607	$	7,791	$	23,818	$	17,445	$	6,373

In conjunction with the BenchmarkPortal acquisition (Note 3), UCN recorded the following intangibles as of September 30, 2007 (in thousands):


Intangible asset	Estimated Fair Value		Estimated Useful Life	Amortization Method
Technology and patents	$	1,634	5	Straight line
Goodwill		1,734	Indefinite	Impairment review
Trade name and trade marks		1,194	Indefinite	Impairment review
Customer lists acquired		736	10	Accelerated
Non-compete agreement		179	3	Straight line

Total	$	5,477

UCN agreed to pay former BenchmarkPortal stockholders monthly installments of $55,556 in contingent purchase price payments, subject to adjustment if monthly recurring revenue during the payout period from specified customer accounts acquired does not remain at certain levels, which are adjusted for estimated attrition. In addition to these monthly payments, UCN also agreed to pay former Benchmark Portal stockholders additional contingent quarterly earn out payments based on a recurring revenue in excess of $900,000 per quarter. During the three and nine months ended September 30, 2007, BenchmarkPortal stockholders earned a total of $201,000 and $395,000, respectively, in contingent purchase price payments that have been recorded to goodwill.

In conjunction with the ScheduleQ acquisition (Note 3), UCN recorded the following intangibles as of September 30, 2007 (in thousands):


Intangible asset	Estimated Fair Value		Estimated Useful Life	Amortization Method
Technology and patents	$	699	8	Straight line
Goodwill		115	Indefinite	Impairment review
Customer lists acquired		75	5	Accelerated
Non-compete agreement		43	2	Straight line

Total	$	932

UCN agreed to pay former ScheduleQ members monthly installments in contingent purchase price payments based on the number of licenses sold. During the three and nine months ended September 30, 2007, former ScheduleQ members earned a total of $7,000 and $13,000 in contingent purchase price payments that have been recorded to goodwill.

Amortization of intangibles for the fiscal years ended 2007, 2008, 2009, 2010 and 2011 is expected to be $4.0 million, $3.2 million, $0.9 million, $0.5 million and $0.5 million respectively.

NOTE 5 – ACCRUED LIABILITIES

Accrued liabilities consisted of the following (in thousands):


	September 30, 2007 (unaudited)		December 31, 2006
Accrued payroll and other compensation	$	1,415	$	656
Accrued payphone and carrier charges		856		782
Accrued operating lease obligations		76		250
Accrued professional fees		222		164
Other		137		172

	$	2,706	$	2,024

NOTE 6 – LONG-TERM DEBT, NOTES PAYABLE AND CAPITAL LEASES

As of September 30, 2007, UCN is in compliance with all of its financial and non-financial covenants.

Long-term debt, notes payable and capital leases consist of the following (in thousands):


	September 30, 2007 (unaudited)			December 31, 2006
Convertible term note to ComVest Capital, LLC of $4.5 million was converted in to 1,126,664 shares of common stock at $3.00 per share and paid in full in April 2007 (Note 8)	$	—		$	3,380

Revolving credit note with ComVest Capital, LLC, with maximum availability of $7.5 million, bearing interest at a fixed 9.0 percent, there are no requirements to repay outstanding principal payments until May 2010		—			3,258

Promissory notes payable to former ScheduleQ, LLC shareholders, interest imputed at 9.0 percent, payable monthly, secured by the software code acquired and any improvements thereto. Principal payments due monthly, final principal payment due February 15, 2011 (Note 3)		258			—

Capital leases		1,302			1,042

		1,560			7,680
Current portion of long-term debt		(69	)		(250	)
Current portion of capital lease payments		(777	)		(636	)
Debt discounts on convertible term note and revolving credit note, net of current portion of $121 and $166, respectively		(202	)		(271	)

	$	512		$	6,523

NOTE 7 – RELATED PARTY TRANSACTIONS

During the three and nine months ended September 30, 2007, UCN paid the Chairman of the Board of Directors (Chairman), $5,000 per month for consulting, marketing, and capital raising activities. Starting in September 2001 and continuing to January 2003, the Chairman provided three carriers with his personal guaranty of payment up to $800,000. These guarantees have not changed since inception and UCN has indemnified the Chairman for any losses for which he may become personally liable.

NOTE 8 – CAPITAL TRANSACTIONS

On June 29, 2007, UCN filed a “shelf registration” on Form S-3 with the SEC. Under the terms of this shelf registration, UCN could offer from time to time up to $12 million in common shares. The registration statement became effective on July 13, 2007. In September 2007, UCN sold a total of 2,430,000 shares registered under this shelf registration and received gross proceeds of $8.5 million. UCN also paid placement agency fees and other professional fees totaling $635,000 for a total of $7.9 million in net proceeds. In September 2007, UCN withdrew the registration statement covering the remaining $3.5 million in common shares.

On April 18, 2007, ComVest Capital exercised its right to convert the term note to common stock. UCN issued 1,126,664 shares of common stock on conversion of approximately $3.4 million in principal amount of the convertible term note and paid, in cash, $15,000 of interest as complete payment and satisfaction of that note. The shares of common stock issued to ComVest Capital were previously registered for resale under a registration statement on Form S-1 filed with the Securities and Exchange Commission.

During the nine months ended September 30, 2007, employees, former employees and members of UCN’s Board of Directors exercised options to purchase a total of 295,674 shares of common stock and UCN received total proceeds of $728,000.

In March 2007, a warrant holder converted 164,125 warrants in a cashless exercise into 36,810 shares of UCN common stock.

In conjunction with the ScheduleQ acquisition that was closed in February 2007, UCN issued a total of 108,912 shares of its restricted common stock to ScheduleQ stockholders (Note 3).

In conjunction with the BenchmarkPortal acquisition that was closed in February 2007, UCN issued a total of 1,535,836 shares of its restricted common stock to BenchmarkPortal stockholders (Note 3).

In conjunction with the BenchmarkPortal acquisition, UCN entered into a consulting agreement with the founder of BenchmarkPortal and issued warrants to purchase a total of 60,000 shares of UCN common stock at $2.95 per share. The fair market value of the warrants, using the Black-Scholes pricing model, was $68,000 with an assumed expected volatility of 48.63%, a risk-free rate of return of 4.76%, no dividend yield, and an expected life of 3.0 years. This amount will be expensed the term of the agreement. The warrants vested immediately and expire in February 2010.

In January 2007, UCN amended the convertible term note and revolving credit note agreement. In conjunction with this amendment, UCN issued warrants to ComVest Capital, LLC to purchase 55,000 shares of common stock at $2.90 per share. The warrants vested immediately and expire in May 2011. In addition to the warrants, UCN also paid $35,000 in consideration, which was applied to the revolving credit facility. The fair market value of the warrants, using the Black-Scholes pricing model, was $83,000 with an assumed expected volatility of 58.21%, a risk-free rate of return of 4.87%, no dividend yield, and an expected life of 4.3 years. These warrants were included in a registration statement filed with the SEC on Form S-1 to register for resale on April 6, 2007. The registration statement became effective on April 19, 2007.

UCN entered into a consulting agreement and issued warrants to purchase a total of 120,000 shares of UCN common stock at $4.00 per share with an additional 25,000 shares that could be earned contingent on UCN shares being accepted for trade on the NASDAQ stock market. Assuming all warrants are earned, the fair market value of the warrants, using the Black-Scholes pricing model, was $116,000 with an assumed expected volatility of 44.71%, a risk-free rate of return of 4.67%, no dividend yield, and an expected life of 2.0 years. This amount will be expensed over the term of the agreement as the warrants vest. A total of 105,000 warrants vested through September 30, 2007 and all other non-contingent warrants will vest by December 2007. The warrants expire April 2009.

NOTE 9 – STOCK-BASED COMPENSATION

The Condensed Consolidated Financial Statements, for the three and nine months ended September 30, 2007 and 2006, reflect the impact of SFAS 123(R). UCN has allocated the stock-based compensation to the respective departments based on location of where the employee’s regular compensation is charged as follows (in thousands - unaudited):


	Three months ended September 30,				Nine months ended September 30,
	2007		2006		2007		2006
Costs of revenue	$	3	$	6	$	5	$	9
Selling and promotion		109		72		338		206
General and administrative		231		29		552		176
Research and development		44		22		91		35

Total	$	387	$	129	$	986	$	426

UCN estimated the fair value of options granted under its employee stock-based compensation arrangements at the grant date using the Black-Scholes model with the following weighted-average assumptions for the nine months ended September 30, 2007 and 2006 (unaudited):


	September 30, 2007			September 30, 2006
Dividend yield		None			None
Volatility		59	%		70	%
Risk-free interest rate		4.50	%		4.69	%
Expected life (years)		3.5			3.5
Weighted average fair value of option grants	$	1.65		$	1.32
Forfeiture rate		5.3	%		5.3	%

The following tables summarize all stock option activity during the three months ended September 30, 2007 and 2006, respectively (in thousands, except per share data - unaudited):


	Options		Price range ($)		Weighted Average Exercise Price		Intrinsic Value
Balance at July 1, 2007	4,204		$	2.00-$5.39	$	2.37	$	6,580
Granted	167		$	3.43-$4.05	$	3.92
Exercised	(61	)	$	2.50-$2.64	$	2.53		88
Cancelled or expired	(56	)	$	2.50-$3.50	$	3.21

Balance at September 30, 2007	4,254		$	2.50-$3.50	$	2.79	$	5,222


	Options		Price range		Weighted Average Exercise Price		Intrinsic Value
Balance at July 1, 2006	3,405		$	2.00-$5.39	$	2.36	$	1,196
Granted	35		$	2.50-$2.51	$	2.50
Cancelled or expired	(92	)	$	2.00-$3.00	$	2.30

Balance at September 30, 2006	3,348		$	2.00-$5.39	$	2.37	$	506

The following tables summarize all stock option activity during the nine months ended September 30, 2007 and 2006, respectively (in thousands, except per share data - unaudited):


	Options		Price range ($)		Weighted Average Exercise Price		Intrinsic Value
Balance at January 1, 2007	3,163		$	2.00-$5.39	$	2.39	$	1,627
Granted	1,509		$	2.93-$4.45	$	3.56
Exercised	(296	)	$	2.00-$2.64	$	2.46		456
Cancelled or expired	(122	)	$	2.50-$3.50	$	2.89

Balance at September 30, 2007	4,254		$	2.50-$3.50	$	2.79	$	5,222


	Options		Price range		Weighted Average Exercise Price		Intrinsic Value
Balance at January 1, 2006	3,526		$	2.00-$5.39	$	2.37	$	—
Granted	213		$	2.00-$2.26	$	2.22
Exercised	(71	)	$	2.00	$	2.00		369
Cancelled or expired	(320	)	$	2.00-$3.69	$	2.39

Balance at September 30, 2006	3,348		$	2.00-$5.39	$	2.37	$	506

A summary of the options outstanding and options exercisable at September 30, 2007 is as follows (in thousands, except per share data - unaudited):


	Options Outstanding					Options Exercisable
Exercise price range	Options		Average Remaining Contractual Life	Weighted Average Exercise Price		Options Exercisable		Weighted Average Exercise Price
$2.00-$2.30		1,503	2.4 years	$	2.04		1,116	$	2.03
$2.31-$2.66		591	1.9 years	$	2.50		566	$	2.50
$2.67-$3.07		575	2.5 years	$	2.82		505	$	2.79
$3.08-$3.99		1,402	4.4 years	$	3.50		77	$	3.11
$4.00-$5.39		183	4.2 years	$	4.41		51	$	5.27

		4,254	3.1 years	$	2.79		2,315	$	2.42

Intrinsic Value	$	5,222				$	3,657

A summary of the activity for non-vested share awards as of September 30, 2007 and changes during the three and nine month periods are as follows (in thousands, except per share data - unaudited):


	Options		Weighted Average Option Fair Value
Balance at July 1, 2007	1,975		$	1.43
Granted	167			1.78
Vested	(108	)		1.08
Cancelled or expired	(95	)		1.23

Balance at September 30, 2007	1,939		$	1.52


	Options		Weighted Average Option Fair Value
Balance at January 1, 2007	797		$	1.10
Granted	1,509			1.65
Vested	(291	)		1.22
Cancelled or expired	(76	)		1.56

Balance at September 30, 2007	1,939		$	1.52

As of September 30, 2007, there was $1.7 million of total unrecognized compensation cost related to non-vested share-based compensation awards granted under UCN’s stock option plans, which is expected to be recognized over a weighted average period of 1.3 years.

NOTE 10 – MAJOR SUPPLIERS

Approximately 61% and 65% of UCN’s cost of revenue for the nine months ended September 30, 2007 and 2006, respectively, was paid to three of the largest U.S. telecommunication service providers. UCN owed $2.3 million and $3.2 million to these three providers as of September 30, 2007 and December 31, 2006, respectively.

NOTE 11 – SEGMENTS

Effective January 1, 2006, UCN managed its business based on two customer segments: Telecom and inContact. The Telecom segment includes all voice and data long distance services provided to customers not utilizing any inContact services. The inContact segment includes revenues from customers using any inContact services as well as their long distance voice and data services. InContact services include automatic call distribution, interactive voice response, data storage, email, chat, computer telephony integration, call recording, conferencing and reporting. In mid February 2007, UCN closed two strategic acquisitions which have been added to the inContact segment. The BenchmarkPortal, Inc. acquisition allowed UCN to provide customers a hosted process for measuring the effectiveness of agent interactions with clients. The ScheduleQ, LLC acquisition allowed UCN to provide its customers a hosted solution for automating the scheduling, forecasting and alert notification functions common to most contact center/customer service type operations. These additions augment UCN’s all-in-one hosted inContact solution.

Subsequent to the issuance of UCN’s Form 10-Q for the period ended September 30, 2007, UCN has determined that the revenue and results of operations for a total of six user accounts previously included in the segment disclosure of UCN’s inContact segment in prior periods should have been included in UCN’s Telecom segment because, in substance, the revenue was substantially either long distance or still in a trial period for inContact. As a result, UCN has restated the accompanying disclosures in these condensed consolidated financial statements.

The effects of the restatement of the condensed consolidated financial statements are limited to the disclosure of segment results and do not affect the Condensed Consolidated Balance Sheets, Condensed Consolidated Statements of Operations, Condensed Consolidated Statements of Stockholders’ Equity, and Condensed Consolidated Statements of Cash Flows of UCN for the affected periods. The restatement includes the reallocation of the long distance charges, along with insignificant amounts of the inContact software and related service revenue, from the six identified accounts from the inContact segment to the Telecom segment.

The following summarizes the effect of the restatement on the segment results of operations previously reported for the three month periods ended September 30, 2007 and 2006:


	Three months ended September 30, 2007									Three months ended September 30, 2006
Telecom Segment	As Previously Reported			Adjustment			As Restated			As Previously Reported			Adjustment			As Restated
Revenue	$	11,909		$	1,292		$	13,201		$	16,274		$	545		$	16,819

Costs of revenue (excluding depreciation and amortization shown separately below)		8,184			883			9,067			10,812			358			11,170
Selling and promotion		1,319			116			1,435			2,003			48			2,051
General and administrative		2,164			235			2,399			2,353			81			2,434
Depreciation and amortization		660			36			696			1,362			16			1,378
Research and development		—			—			—			—			—			—

Loss from operations	$	(418	)	$	22		$	(396	)	$	(256	)	$	42		$	(214	)


	Three months ended September 30, 2007									Three months ended September 30, 2006
inContact Segment	As Previously Reported			Adjustment			As Restated			As Previously Reported			Adjustment			As Restated
Revenue	$	7,719		$	(1,292	)	$	6,427		$	3,930		$	(545	)	$	3,385

Costs of revenue (excluding depreciation and amortization shown separately below)		2,747			(883	)		1,864			1,896			(358	)		1,538
Selling and promotion		2,564			(116	)		2,448			1,495			(48	)		1,447
General and administrative		2,410			(235	)		2,175			950			(81	)		869
Depreciation and amortization		793			(36	)		757			517			(16	)		501
Research and development		674			—			674			260			—			260

Loss from operations	$	(1,469	)	$	(22	)	$	(1,491	)	$	(1,188	)	$	(42	)	$	(1,230	)


	Three months ended September 30, 2007									Three months ended September 30, 2006
Consolidated	As Previously Reported			Adjustment			As Restated			As Previously Reported			Adjustment			As Restated
Revenue	$	19,628		$	—		$	19,628		$	20,204		$	—		$	20,204

Costs of revenue (excluding depreciation and amortization shown separately below)		10,931			—			10,931			12,708			—			12,708
Selling and promotion		3,883			—			3,883			3,498			—			3,498
General and administrative		4,574			—			4,574			3,303			—			3,303
Depreciation and amortization		1,453			—			1,453			1,879			—			1,879
Research and development		674			—			674			260			—			260

Loss from operations	$	(1,887	)	$	—		$	(1,887	)	$	(1,444	)	$	—		$	(1,444	)

For the three months ended September 30, 2007, the inContact segment revenue of $6.4 million included $2.6 million of related long distance voice and data services and $3.8 million of inContact technology services. For the three months ended September 30, 2006, the inContact segment revenue of $3.4 million included $2.3 million of long distance voice and data services and $1.1 million of inContact technology services. Management will continue to evaluate the components of the inContact segment as future strategic initiatives are implemented.

Operating segment revenues and profitability for the nine months ended September 30, 2007 and 2006 were as follows (in thousands - unaudited):


	Nine months ended September 30, 2007									Nine months ended September 30, 2006
Telecom Segment	As Previously Reported			Adjustment			As Restated			As Previously Reported			Adjustment			As Restated
Revenue	$	38,425		$	3,736		$	42,161		$	53,290		$	741		$	54,031

Costs of revenue (excluding depreciation and amortization shown separately below)		25,685			2,490			28,175			36,477			490			36,967
Selling and promotion		4,519			369			4,888			6,207			63			6,270
General and administrative		6,733			658			7,391			7,272			109			7,381
Depreciation and amortization		2,509			99			2,608			4,101			21			4,122
Research and development		1			—			1			—			—			—

Loss from operations	$	(1,022	)	$	120		$	(902	)	$	(767	)	$	58		$	(709	)


	Nine months ended September 30, 2007									Nine months ended September 30, 2006
inContact Segment	As Previously Reported			Adjustment			As Restated			As Previously Reported			Adjustment			As Restated
Revenue	$	20,997		$	(3,736	)	$	17,261		$	10,504		$	(741	)	$	9,763

Costs of revenue (excluding depreciation and amortization shown separately below)		7,910			(2,490	)		5,420			5,294			(490	)		4,804
Selling and promotion		7,316			(369	)		6,947			4,341			(63	)		4,278
General and administrative		5,703			(658	)		5,045			2,513			(109	)		2,404
Depreciation and amortization		2,231			(99	)		2,132			1,521			(21	)		1,500
Research and development		1,548			—			1,548			921			—			921

Loss from operations	$	(3,711	)	$	(120	)	$	(3,831	)	$	(4,086	)	$	(58	)	$	(4,144	)


	Nine months ended September 30, 2007									Nine months ended September 30, 2006
Consolidated	As Previously Reported			Adjustment			As Restated			As Previously Reported			Adjustment			As Restated
Revenue	$	59,422		$	—		$	59,422		$	63,794		$	—		$	63,794

Costs of revenue (excluding depreciation and amortization shown separately below)		33,595			—			33,595			41,771			—			41,771
Selling and promotion		11,835			—			11,835			10,548			—			10,548
General and administrative		12,436			—			12,436			9,785			—			9,785
Depreciation and amortization		4,740			—			4,740			5,622			—			5,622
Research and development		1,549			—			1,549			921			—			921

Loss from operations	$	(4,733	)	$	—		$	(4,733	)	$	(4,853	)	$	—		$	(4,853	)

For the nine months ended September 30, 2007, the inContact segment revenue of $17.3 million included $7.8 million of related long distance voice and data services and $9.5 million of inContact technology services. For the nine months ended September 30, 2006, the inContact segment revenue of $9.8 million included $7.1 million of long distance voice and data services and $2.7 million of inContact technology services. Management will continue to evaluate the components of the inContact segment as future strategic initiatives are implemented.

NOTE 12 – SUBSEQUENT EVENTS

On October 15, 2007, certain unsecured creditors of a former customer filed suit against UCN seeking to recover certain alleged preferential payments that were made to UCN prior to the former customer entering into bankruptcy. The maximum exposure to UCN relating to the lawsuit is estimated to be approximately $262,000; however, UCN will vigorously defend its position against the lawsuit and is seeking all possible exemptions to avoid a refund of these payments and although UCN believes it will be successful in its defense, there can be no assurance of a favorable outcome.

ITEM 2.

MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following management discussion and analysis gives effect to the restatement discussed in Note 11 to the accompanying condensed consolidated financial statements.

Basis of presentation

The following discussion and analysis of financial condition and results of operations should be read in conjunction with the December 31, 2006 consolidated financial statements and notes thereto, along with the Management’s Discussion and Analysis of Financial Condition and Results of Operations included in UCN’s 2006 Annual Report on Form 10-K, filed separately with the U.S. Securities and Exchange Commission.

Overview

UCN, Inc. (“UCN” or the “Company”) offers a wide range of hosted contact handling and performance management software services, in addition to a variety of connectivity options for carrying an inbound call into its inContact™ suite of services or linking agents to inContact, including dedicated T1s, IP connectivity, toll free and inbound local numbers. We sell telecom services unbundled from our inContact service offering, including, dedicated, switched, toll free, and data lines at competitive prices with superior service levels.

UCN is a “Network Applications Provider” that provides on-demand, hosted, contact handling software services (through our inContact applications suite of services) and business telecommunication services delivered over our own, proprietary national Voice over Internet Protocol Network (VoIP Network). The inContact application suite includes an integrated package of advanced contact handling, reporting and administration applications and performance monitoring and management tools along with a unique rapid application development tool.

We offer a set of traditional connectivity products, which include the dedicated voice T1 product, the Intelligent-T™, VoIP connectivity services and our switched 1+ services, that enable our customer sites to connect to UCN’s VoIP Network and gain access to our inContact services. Our customers publish toll free and inbound local numbers to their customer base, enabling inbound callers to be handled through the inContact applications embedded in the VoIP Network. Our distribution channels pursue multiple marketing avenues, including using independent agents, value-added resellers and direct and inside sales forces.

Results of Operations

Consolidated Revenue

Consolidated revenues decreased $576,000 or 3% to $19.6 million for the three months ended September 30, 2007 from $20.2 million compared to the same period in 2006. The decrease is primarily due to the continued revenue decrease in our Telecom segment, which was down $3.6 million or 21% compared to the same period in 2006. The decrease in our Telecom segment is due to the discontinuation of several high-volume, low margin customers during the second quarter of 2006 which has affected each subsequent quarter. These losses were offset by significant increases in inContact segment revenue, which increased $3.0 million or 90% from the third quarter of 2006. The BenchmarkPortal acquisition allows us to provide customers a hosted process for measuring the effectiveness of agent interactions with clients. The ScheduleQ acquisition allows us to provide our customers a hosted solution for automating the scheduling, forecasting and alert notification functions common to most contact center/customer service type operations. These additions augment our all-in-one hosted inContact solution and added an additional $1.1 million in quarterly revenue to the segment.

Consolidated revenues decreased $4.4 million or 7% to $59.4 million for the nine months ended September 30, 2007 from $63.8 million compared to the same period in 2006. The decrease is primarily due to the continued revenue decrease in our Telecom segment, which was down $11.8 million or 22% compared to the same period in 2006. The decrease in our Telecom segment is due to the discontinuation of services to several high volume, low margin customers during the second quarter of 2006 which has affected each subsequent quarter. These losses in the Telecom segment were offset by significant increases in inContact segment revenue, which increased $7.5 million or 76% to $17.3 million through September 30, 2007 compared to $9.8 million during the same period in 2006. The two first quarter acquisitions augment our all-in-one hosted inContact solution and added an additional $2.7 million in year-to-date revenue to the segment. Excluding the revenue added through the acquisition, our revenue decreased $7.1 million or 11% compared to the same period in 2006.

We continue focusing marketing efforts on providing on-demand contact center hosted solution and business telecommunications services delivered over our national VoIP network. We believe the opportunity to increase revenues through the sale of enhanced telecommunications services to business customers is much greater than through the sale of traditional long distance services to residential customers. We have developed a menu of enhanced communication services that are marketed to existing and potential customers through our multiple sales channels. As a result of these changes, we are experiencing a transition in sales mix, which we expect will continue because of our marketing commitment to promote these services.

Costs of revenue

Costs of revenue decreased $1.8 million or 14% to $10.9 million for the three months ended September 30, 2007 from $12.7 million for the same period in 2006. Consistent with other telecommunication companies, we do not include amortization and depreciation in our calculation of costs of revenue. Costs of revenue as a percentage of revenue decreased 7.2 percentage points to 55.7% during the quarter from 62.9% in the same period in 2006. We have continued to improve our cost of revenue as a percentage of revenue percentage implementing cost cutting measures, increasing higher margin inContact revenue, and terminating our relationship with large-volume low-margin customers. In addition to these measurers, the $1.1 million of additional revenue added through the BenchmarkPortal and ScheduleQ acquisitions had very little cost involved with the creation of such revenue.

Costs of revenue decreased $8.2 million or 20% to $33.6 million for the nine months ended September 30, 2007 from $41.8 million for the same period in 2006. Consistent with other telecommunication companies, we do not include amortization and depreciation in our calculation of costs of revenue. Costs of revenue as a percentage of revenue decreased 9 percentage points to 56.5% during the nine months ended September 30, 2007 compared to 65.5% in the same period in 2006. We have continued to improve our cost of revenue as a percentage of revenue percentage by implementing cost cutting measures, increasing higher margin inContact revenue and terminating our relationship with large-volume low-margin customers. In addition to these measurers, the $2.7 million of additional revenue added through the BenchmarkPortal and ScheduleQ acquisitions had very little cost involved with the creation of such revenue.

As noted above, we continue to focus most of our marketing efforts on promoting our inContact segment technology services which carry significantly higher margins than the Telecom segment services. As a result, we expect continued improvements in margins from the sales of these inContact related technology services as we add higher gross margin inContact customers. We continue to support our telecom reseller channel that markets our telecom products to business users and encourage those resellers to refer inContact opportunities to us.

Selling and promotion

Selling and promotion expenses increased 11% or $385,000 to $3.9 million during the three months ended September 30, 2007 from $3.5 million during the same period in 2006 primarily due to an overall increase in the number of sales and lead generation activities related to bringing the inContact suite of services to market. Our sales force grew substantially through the addition of employees related to the BenchmarkPortal and ScheduleQ acquisitions that closed during the first quarter of 2007. During the first quarter of 2007, UCN granted a significant number of stock options to certain senior members of management, which added an additional $37,000 of stock-based compensation expense for a total of $109,000 during the third quarter of 2007 compared to $72,000 during the same period in 2006.

Selling and promotion expenses increased 12% or $1.3 million to $11.8 million during the nine months ended September 30, 2007 from $10.5 million during the same period in 2006 primarily due to an overall increase in the number of sales and lead generation activities related to bringing the inContact suite of services to the market. Our sales force grew substantially through the addition of employees related to the BenchmarkPortal and ScheduleQ acquisitions that closed during the first quarter of 2007. During the first quarter of 2007, UCN granted a significant number of stock options to certain senior members of management which added an additional $132,000 of stock-based compensation expense for a total of $338,000 during the nine months ended September 30, 2007 compared to $206,000 during the same period in 2006.

As noted above, we continue to focus most of our marketing efforts on promoting our inContact segment technology related products and services. As a result, we expect our selling and promotion expense will continue to increase going forward as we continue bringing the inContact suite of services to the market.

General and administrative

General and administrative expenses for the three months ended September 30, 2007 increased 39% or $1.3 million to $4.6 million compared to $3.3 million in the same period in 2006. The increase is primarily due to an overall increase in salaries and benefits during the year due to the growth of the company. Our general and administrative staff grew substantially through the addition of employees related to the BenchmarkPortal and ScheduleQ acquisitions closed during the first quarter of 2007. During the first quarter of 2007, UCN granted a significant number of stock options to certain senior members of management, which added an additional $202,000 of stock-based compensation expense for a total of $231,000 during the three months ended September 30, 2007 compared to $29,000 during the same period in 2006.

General and administrative expenses for the nine months ended September 30, 2007 increased 27% or $2.6 million to $12.4 million compared to $9.8 million in the same period in 2006. The increase is primarily due to an overall increase in salaries and benefits during the year due to the growth of the company. Our general and administrative staff grew substantially through the addition of employees related to the BenchmarkPortal and ScheduleQ acquisitions closed during the first quarter of 2007. During the first quarter of 2007, UCN granted a significant number of stock options to certain senior members of management, which added and an additional $376,000 of stock-based compensation expense for a total of $552,000 during the nine months ended September 30, 2007 compared to $176,000 during the same period in 2006.

Segment Reporting

We manage our business based on two customer segments: Telecom and inContact. The Telecom customer segment includes all voice and data long distance services provided to customers not utilizing any inContact services. The inContact customer segment includes revenues from customers using any inContact services as well as their related long distance voice and data services. The inContact segment services include automatic call distribution, interactive voice response, data storage, email, chat, computer telephony integration, call recording, conferencing and reporting. In mid February 2007, UCN closed two strategic acquisitions which have been added to our inContact segment. The BenchmarkPortal, Inc. acquisition allows us to provide customers a hosted process for measuring the effectiveness of agent interactions with clients. The ScheduleQ, LLC acquisition allows us to provide our customers a hosted solution for automating the scheduling, forecasting and alert notification functions common to most contact center/customer service type operations. These additions augment our all-in-one hosted inContact solution. We will continue to evaluate the components of the inContact segment as future strategic initiatives are implemented.

Audit Committee Independent Investigation and Restatement

In January 2008, the Audit Committee of UCN received an allegation that its Executive Vice President of Global Alliances had engaged in improper sales activities that resulted to a misallocation of revenue between UCN’s Telecom Segment and inContact Segment. Upon receipt of the allegation, the Audit Committee engaged outside counsel to investigate the allegations. Management also conducted its own review of matters related to the recognition and allocation of revenue between segments.

The independent investigators engaged by the Audit Committee have completed the investigation and management has completed its review of segment allocations and results. UCN has determined that the revenue and results of operations for a total of six user accounts previously included in the segment disclosure of UCN’s inContact segment in prior periods should have been included in UCN’s Telecom segment because, in substance, the revenue was substantially either long distance or still in a trial period for inContact. Accordingly, on March 10, 2008, the Board of Directors concluded that no further reliance should be placed on the condensed consolidated financial statements of UCN filed with its quarterly reports on Form 10-Q for the quarters ended September 30, June 30, and March 31, 2007, and its consolidated financial statements for the year ended December 31, 2006, filed with its annual report on Form 10-K for the year ended December 31, 2006. Accordingly, UCN is restating its previously issued financial statements for those periods.

The effects of the restatement of the consolidated financial statements are limited to the footnote disclosure of segment results and do not affect the Condensed Consolidated Balance Sheets, Condensed Consolidated Statements of Operations, Condensed Consolidated Statements of Stockholders’ Equity, and Consolidated Statements of Cash Flows of UCN for the affected periods. The restatement includes the reallocation of the long distance charges, along with insignificant amounts of the inContact software and related service revenue, from the six identified accounts from the inContact segment to the Telecom segment. The amounts set forth below for the inContact and Telecom segments have been adjusted to give effect to the restatement.

inContact Customer Segment Quarterly Results

The inContact segment revenue increased to $6.4 million during the quarter ended September 30, 2007, which is a 90% increase from the same period in 2006 as a result of the selling and promotion effort we have undertaken to bring these products to market. The BenchmarkPortal and ScheduleQ acquisitions added an additional $1.1 million of revenue during the quarter. Excluding the $1.1 million of acquisition revenue, the segment increased 57% compared to the same quarter in 2006.

For the three months ended September 30, 2007, the inContact segment revenue of $6.4 million includes $2.6 million of related long distance voice and data services and $3.8 million of inContact technology services. For the three months ended September 30, 2006, the inContact segment revenue of $3.4 million includes $2.3 million of long distance voice and data services and $1.1 million of inContact technology services. Management will continue to evaluate the components of the inContact segment as future strategic initiatives are implemented.

Costs of revenue as a percentage of revenue decreased during the three months ended September 30, 2007 by 16.5 percentage points to 29.0% from 45.4% during the same period in 2006. These significant improvements are primarily due to closing higher margin inContact deals with new customers as well as the addition of BenchmarkPortal and ScheduleQ, which produce revenue with very few direct costs. We continue to focus a significant amount of resources related to bringing inContact to market. As a result, selling and promotion expenses in the segment increased $1.0 million or 69% during the quarter compared to the same period in 2006. We also continue to develop the services provided in the segment by investments in research and development. During the quarter, we spent $674,000 in research and development costs and capitalized an additional $544,000 of costs related to our internally developed software during the quarter.

inContact Customer Segment Year-to-Date Results

The inContact segment revenue increased to $17.3 million during the nine months ended September 30, 2007, which is a 77% increase from the same period in 2006 as a result of the selling and promotion effort we have undertaken to bring these products to market. The BenchmarkPortal and ScheduleQ acquisitions added a total of $2.7 million of revenue during the three quarters. Excluding the $2.7 million of acquisition revenue, the segment increased 49% compared to the same quarter in 2006.

For the nine months ended September 30, 2007, the inContact segment revenue of $17.3 million includes $7.8 million of related long distance voice and data services and $9.5 million of inContact technology services. For the nine months ended September 30, 2006, the inContact segment revenue of $9.8 million includes $7.1 million of long distance voice and data services and $2.7 million of inContact technology services. Management will continue to evaluate the components of the inContact segment as future strategic initiatives are implemented.

Costs of revenue as a percentage of revenue decreased 17.8 percentage points during the nine months ended September 30, 2007 to 31.4% from 49.2% during the same period in 2006. These improvements are primarily due to closing higher margin inContact deals with new customers as well as the addition of BenchmarkPortal and ScheduleQ, which produce revenue with very few direct costs. We continue to focus a significant amount of resources related to bringing inContact to market. As a result, selling and promotion expenses in the segment increased $2.7 million or 62% during the nine months ended September 30, 2007 compared to the same period in 2006. We also continue to develop the services provided in the segment by investments in research and development. During the nine months ended September 30, 2007, we spent $1.5 million in research and development costs and have capitalized a total of $919,000 of costs related to our internally developed software.

Telecom Customer Segment Quarterly Results

We continue to see decreases in the Telecom segment; however the attrition rates are in line with our expectations. Overall segment revenue decreased 22% to $13.2 million during the quarter compared to the same period in 2006. These decreases were primarily due to UCN terminating its relationship with several large-volume low-margin customers during the second quarter of 2006. With the decline in revenues from the segment, we have been able to reduce overall costs in the segment. Our costs of revenue and selling and promotion expenses decreased 18.8% and decreased 30%, respectively, during the quarter compared to the same period in 2006.

Telecom Customer Segment Year-to-Date Results

We continue to see decreases in the Telecom segment; however the attrition rates are in line with our expectations. Overall segment revenue decreased 22% to $42.2 million during the period compared to the same period in 2006. These decreases were primarily due to UCN terminating its relationship with several large-volume low-margin customers during the second quarter of 2006. With the decline in revenues from the segment, we have been able to reduce overall costs in the segment. Our costs of revenue and selling and promotion expenses decreased 24% and 22%, respectively, during the quarter compared to the same period in 2006.

Liquidity and Capital Resources

We experienced net losses of $5.3 million and $5.9 million for the nine months ended September 30, 2007 and 2006, respectively. The primary factors affecting operations during the year were: 1) continued investments in the promotion and development of inContact to bring these services to market; 2) $4.7 million of depreciation and amortization; 3) $986,000 of non-cash stock-based compensation expense; and 4) $184,000 in non-cash expense related to two consulting agreements that were satisfied through the issuance of warrants.

Our working capital surplus increased $2.7 million to $4.3 million at September 30, 2007 from $1.6 million at December 31, 2006. This working capital position improvement was due to a cash infusion of $7.9 million, net of certain offering expenses, from the sale of 2.4 million shares of common stock that significantly improved our balance sheet and working capital position. Immediately subsequent to receiving the cash infusion, we paid down the entire $3.8 million balance of the revolving credit facility resulting in $1.6 million of debt outstanding relating to certain capital leases as well as acquisition related debt.

On a year to date basis, we generated $399,000 of cash from operations and $4.6 million from financing activities during the year. We used $2.9 million of this cash for investing type activities and had an overall net cash gain of $2.1 million through September 30, 2007. The positive cash flow from operations is very positive for us as we undertake our more aggressive marketing and promotion strategy. The amount that we have invested in the company has provided additional network capacity and provides additional resources to help grow inContact segment revenue.

In addition to the cash amount listed on the condensed consolidated balance sheets, we also have access to additional available borrowings under the revolving credit facility. The available borrowings under the revolving credit facility increased $2.8 million to $7.0 million at September 30, 2007 compared to only $4.2 million available at December 31, 2006, resulting in total cash and additional availability under the revolving credit facility of $13.7 million at the end of the quarter. The working capital position would have been $11.3 million if the entire $7.0 million amount available was drawn under our revolving credit facility that is due in May 2010.

In February 2007, we closed two acquisitions (Note 3), which improved the overall inContact product offering suite. With these new products, we provide our customers with the ability to monitor agent effectiveness through its customer survey tools and the ability to efficiently monitor their agent needs. These new service offerings provide us additional contact and service opportunities to potential customers as well as provide up-sale opportunities to existing customers. These acquisitions added an additional $1.1 million and $2.7 million of higher-margin inContact revenue during the three and nine months ended September 30, 2007, respectively.

Our inContact segment revenue increased to $6.4 million during the quarter ended September 30,2007, a 90% increase from the same period in 2006 for a year to date total of $17.3 million. This increase was a result of the selling and promotion effort we have undertaken to bring these products to market. Excluding the $1.1 million in revenue generated from the two acquisitions noted above, the segment increased 57.4% compared to the third quarter of 2006. UCN expects to see continued revenue growth in the inContact segment in 2007 and 2008 due to the more aggressive selling and promotion strategy that has been undertaken to bring the inContact segment products to market.

On August 2, 2007, we amended the ComVest revolving credit and term loan agreement to eliminate the most significant financial covenants as well as some other non-financial covenants. The financial covenants eliminated through the amendment were: 1) the capital expenditure limit; 2) the EBITDA (a non-GAAP measure that is specifically defined in the agreement) requirement; and 3) the minimum cash and availability requirement. This amendment provides us increased flexibility to aggressively grow the business through additional investments in the inContact segment.

On June 29, 2007, UCN filed a “shelf registration” on Form S-3 with the SEC. Under the terms of this shelf registration, we could offer from time to time up to $12 million in common shares. The registration statement became effective on July 13, 2007. In September 2007, we sold a total of 2,430,000 shares registered under this shelf registration and received gross proceeds of $8.5 million. We also paid placement agency fees and other professional fees totaling $635,000 for a total of $7.9 million in net proceeds. In September 2007, we withdrew the registration statement covering the remaining $3.5 million in common shares.

On April 18, 2007, ComVest Capital exercised its right to convert the term note to common stock. UCN issued 1,126,664 shares of common stock on conversion of approximately $3.4 million in principal amount of the convertible term note and paid, in cash, $15,000 of interest as complete payment and satisfaction of that note. This conversion will save UCN an estimated $468,000 in cash payments during 2007 and will significantly improve the current ratio in future periods by eliminating the associated current portion of long-term debt.

In conjunction with the BenchmarkPortal acquisition, we entered into a consulting agreement with the founder of BenchmarkPortal and issued warrants to purchase a total of 60,000 shares of UCN common stock at $2.95 per share. The fair market value of the warrants, using the Black-Scholes pricing model, was $68,000 with an assumed expected volatility of 48.63%, a risk-free rate of return of 4.76%, no dividend yield, and an expected life of 3.0 years. This amount will be expensed the term of the agreement. The warrants vested immediately and expire in February 2010.

In January 2007, we amended the convertible term note and revolving credit note agreement. In conjunction with this amendment, we issued warrants to ComVest Capital, LLC to purchase 55,000 shares of common stock at $2.90 per share. The warrants vested immediately and expire in May 2011. In addition to the warrants, we also paid $35,000 in consideration, which was applied to the revolving credit facility. The fair market value of the warrants, using the Black-Scholes pricing model, was $83,000 with an assumed expected volatility of 58.21%, a risk-free rate of return of 4.87%, no dividend yield, and an expected life of 4.3 years. These warrants were included in a registration statement filed with the SEC on Form S-1 to register for resale on April 6, 2007. The registration statement became effective on April 19, 2007.

We entered into a consulting agreement and issued warrants to purchase a total of 120,000 shares of our common stock at $4.00 per share with an additional 25,000 shares that could be earned contingent on UCN shares being accepted for traded on the NASDAQ stock market. Assuming all warrants are earned, the fair market value of the warrants, using the Black-Scholes pricing model, was $116,000 with an assumed expected volatility of 44.71%, a risk-free rate of return of 4.67%, no dividend yield, and an expected life of 2.0 years. This amount will be expensed over the term of the agreement as the warrants vest. A total of 105,000 warrants vested through September 30, 2007 and all other non-contingent warrants will vest by December 2007. The warrants expire April 2009.

In March 2007, a warrant holder converted 164,125 warrants in a cashless exercise into 36,810 shares of UCN common stock.

In conjunction with the BenchmarkPortal acquisition that was closed in February 2007, UCN issued a total of 1,535,836 shares of its restricted common stock to BenchmarkPortal stockholders.

In conjunction with the ScheduleQ acquisition that was closed in February 2007, UCN issued a total of 108,912 shares of its restricted common stock to ScheduleQ stockholders.

Critical accounting policies and estimates

A summary of our significant accounting policies is discussed in Management’s Discussion and Analysis of Financial Condition and Results of Operations and in Note 1 of our Annual Report on Form 10-K for the year ended December 31, 2006. The preparation of the financial statements in accordance with U.S. generally accepted accounting principles requires us to make judgments, estimates and assumptions regarding uncertainties that affect the reported amounts of assets and liabilities. Significant areas of uncertainty that require judgments, estimates and assumptions include the accounting for income taxes and other contingencies as well as asset impairment, inventory valuation and collectability of accounts receivable. We use historical and other information that we consider to be relevant to make these judgments and estimates. However, actual results may differ from those estimates and assumptions that are used to prepare our financial statements.

Adoption of New Accounting Pronouncements

Adoption of FIN 48: In September 2006, the Financial Accounting Standards Board issued Interpretation No. 48, Accounting for Uncertainty in Income Taxes —an interpretation of FASB Statement 109 (“FIN 48”). FIN 48 clarifies the accounting for uncertainty in income taxes by prescribing a recognition threshold for tax positions taken or expected to be taken in a tax return. FIN 48 requires that entities recognize in their financial statements the impact of a tax position if that position is more likely than not of being sustained on audit, based on the technical merits of the position. FIN 48 is effective for fiscal years beginning after December 15, 2006. Interest and penalties, if incurred, would be recognized as components of income tax expense. The Company’s adoption of FIN 48 on January 1, 2007 had no impact on the Company’s condensed consolidated financial statements as the Company does not have any uncertain income tax positions that would require adjustment.

Gross versus Net Presentation of Taxes Collected for the Government—In June 2006, the FASB issued Emerging Issues Task Force Issue No. 06-3 (EITF 06-3), “How Taxes Collected from Customers and Remitted to Governmental Authorities Should Be Presented in the Income Statement (That Is, Gross versus Net Presentation).” EITF 06-3 requires a company to disclose its policy regarding the presentation of tax receipts on the face of the income statement. The scope of this guidance includes any tax assessed by a governmental authority that is directly imposed on a revenue-producing transaction between a seller and a customer and may include, but is not limited to, sales, use, value added, and some excise taxes. The provisions of EITF 06-3 are effective for periods beginning after December 15, 2006. We adopted EITF 06-3 on January 1, 2007 and present taxes collected from customers on a net basis.

Recent Accounting Pronouncements

Fair Value Measurements—In September 2006, the FASB issued Statement of Financial Accounting Statement (“SFAS”) 157, Fair Value Measurements. SFAS 157 defines fair value, establishes a framework for measuring fair value under GAAP, and expands disclosures about fair value measurements. SFAS 157 emphasizes that fair value is a market-based measurement, not an entity-specific measurement, and states that a fair value measurement should be determined based on assumptions that market participants would use in pricing the asset or liability. The Company is required to adopt SFAS 157 in the first quarter of 2008. The Company does not expect that the implementation of SFAS 157 will have a material effect on the Company’s results of operations or financial position.

Fair Value Option—In February 2007, the FASB issued SFAS 159, The Fair Value Option for Financial Assets and Liabilities – Including an amendment of FASB Statement No. 115. SFAS 159 permits entities to choose to measure certain financial assets and liabilities at fair value. Unrealized gains and losses, arising subsequent to adoption, are reported in earnings. The Company is required to adopt SFAS 159 in the first quarter of 2008. The Company does not expect that the implementation SFAS 159 will have a material effect on the Company’s results of operations or financial position.

ITEM 3.

QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Our exposure to market risk is limited to interest rate sensitivity, which is affected by changes in the general level of U.S. interest rates. Our cash equivalents are invested with high quality issuers and limit the amount of credit exposure to any one issuer. Due to the short-term nature of the cash equivalents, we believe that we are not subject to any material interest rate risk as it relates to interest income. All outstanding debt instruments at September 30, 2007 have fixed interest rates and are therefore not subject to interest rate risk.

We did not have any foreign currency hedges or other derivative financial instruments as of September 30, 2007. We do not enter into financial instruments for trading or speculative purposes and do not currently utilize derivative financial instruments. Our operations are conducted in the United States and as such are not subject to foreign currency exchange rate risk.

ITEM 4.

CONTROLS AND PROCEDURES

This Report includes the certifications of our Chief Executive Officer and Chief Financial Officer required by Rule 13a-14 of the Securities Exchange Act of 1934 (the “Exchange Act”). See Exhibits 31.1 and 31.2. This Item 4 includes information concerning the controls and control evaluations referred to in those certifications.

Background

Evaluation of Disclosure Controls and Procedures

Disclosure controls and procedures (as defined in Rule 13a-15(e) under the Exchange Act) are designed to ensure that information required to be disclosed in reports filed or submitted under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in rules and forms adopted by the Securities and Exchange Commission (SEC), and that such information is accumulated and communicated to management, including the chief executive officer and the chief financial officer, to allow timely decisions regarding required disclosures.

In connection with the preparation of this amended report, UCN’s management, under the supervision and with the participation of the Chief Executive Officer and Chief Financial Officer, reassessed the effectiveness of the design and operation of our disclosure controls and procedures. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that, as a result of the restatement of previously issued financial and the identification of certain material weaknesses in the internal controls over financial reporting described below, which we view as an integral part of our disclosure controls and procedures, our disclosure controls and procedures were not effective as of September 30, 2007.

Nevertheless, based on the completion of the Audit Committee’s investigation, management’s internal review of our processes and procedures, and the performance of additional procedures by management designed to ensure the reliability of our financial reporting for the interim period ended September 30, 2007, we believe that the consolidated condensed financial statements in this report fairly present, in all material respects, our financial position, results of operations and cash flows as of the dates, and for the periods, presented.

Changes in Internal Control over Financial Reporting

During the third quarter of 2007, except for the material weaknesses identified below, there have been no significant changes (including corrective actions within regard to significant deficiencies or material weaknesses) in our internal control over financial reporting (as such term is defined in Rule 13a-15(f) under the Exchange Act) that has materially affected or is reasonably likely to materially affect our internal control over financial reporting.

Description of Material Weaknesses

A “material weakness” is defined under SEC rules as a deficiency, or a combination of deficiencies, in internal control over financial reporting such that there is a reasonable possibility that a material misstatement of a company’s annual or interim financial statements will not be prevented or detected on a timely basis by the company’s internal controls. As a result of management’s review of the investigation issues and results, and other internal reviews and evaluations it was completing in the fourth quarter of 2007 and beginning of 2008 related to the preparation of management’s first report on internal controls over financial reporting required for UCN’ 2007 annual report on Form 10-K, management concluded that UCN had material weaknesses in its control environment and financial reporting process.

Control Environment

We did not maintain an effective tone at the top that would have facilitated an effective control environment for internal control over financial reporting. This material weakness in our control environment was as result of the following control deficiencies:

•

We failed to establish a proper tone for internal control over financial reporting in 2006 and 2007 while we were transitioning from a traditional long distance reseller, which is our Telecom segment, to being a network applications provider that provides on-demand, hosted, contact handling software and related services, which is our inContact segment.

•

Members of senior management had the ability to override the proper functioning of our sales and provisioning process for our services, because we failed to recognize and segregate duties that are incompatible from the standpoint of establishing effective checks and balances between senior management.

•

We did not establish a tone and control consciousness in the Company that fostered effective operation of our “open door” policy for encouraging employees to communicate issues or concerns with any member of senior management or that instilled in our employees a belief that senior management respected and valued the silent whistleblower process as an important tool for receiving information about UCN and its operations.

Financial Reporting Process

We identified certain control deficiencies in the financial reporting process as it related to segment reporting, that gave rise to a material weakness. The control deficiencies include the following:

•

We did not design and maintain effective financial processes to report and verify at the end of each reporting period that for each inContact customer there was a substantive contract for purchase of inContact Services, inContact services were being used or delivered, and that an appropriate price was actually paid for those services after taking into consideration price adjustments or credits that were not reasonably related to other legitimate and customary sales practices, customer maintenance, or Telecom service.

•

We did not generate for senior management and persons with responsibility for accounting controls period-end financial reports on inContact service usage and total service price adjustments or credits on a comparative basis with inContact and Telecom revenue, so that senior management and persons with responsibility for accounting controls had the type of information that would enable them to reasonably be able to detect purported inContact service sales for which there was no or little service usage and/or inContact revenue that was completely or substantially offset by pricing adjustments or credits that were given to effect a spurious inContact sale.

Impact of Material Weaknesses

These material weaknesses resulted in the misallocation of Telecom and inContact revenue in 2006 and 2007, and the misreporting of Telecom segment and inContact segment revenue and results in our consolidated financial statements with respect to the footnote disclosure of segment results for the interim periods ended September 30, June 30, and March 31, 2007, and the year ended December 31, 2006. This is significant in light of the fact that UCN has focused its business strategy since the end of 2005 on transitioning from a traditional long distance reseller, which is our Telecom segment, to being a network applications provider that provides on-demand, hosted, contact handling software and related services, which is our inContact segment. We do not believe the material weaknesses described above had any impact on our consolidated revenues or results of operations for 2006 and 2007. We note, however, that the material weaknesses are in our control environment and financial reporting process and could negatively impact our revenue and operating controls and procedures in future periods if they remain unaddressed by management.

Management Plan to Remediate Material Weaknesses

In the first quarter of 2008, our management and the Audit Committee are pursuing the implementation of corrective measures to address the material weaknesses described above. These measures, outlined below, are intended both to address the identified material weaknesses and to enhance our overall financial control environment.

•

The material weaknesses create an environment where a person in a position of responsibility can take advantage of the circumstances to engage in misconduct, but there must actually be that person who acts improperly to create the result where segment revenue is misallocated. The Executive Vice President for Global Alliances who acted improperly was removed from his position in February 2008 and his employment with UCN terminated in March 2008.

•

We are restructuring responsibility for duties with respect to incompatible functions in the sales and provisioning processes so that these duties are not assigned to a single person. Under the restructuring and related internal policy, no one person will have authority to enter into contracts for the sale of our services, set the pricing for those services outside of established parameters, grant price adjustments or credits, and supervise the implementation and delivery of services. We will have a senior management person with the duty and authority to supervise sales activity who is responsible for ensuring all customer accounts have signed contracts that accurately specify the services purchased, state whether there is a trial or test period, state the price for each service, and lists any sales incentives given to obtain the customer. UCN’s executive committee will establish, evaluate and approve standard pricing and allowable non-standard pricing ranges. A different senior management person will have the duty and authority to supervise and verify the implementation, pricing structures and delivery of services to the customer per the written contract for service.

•

We are reformatting monthly reports so that senior management and persons with responsibility for accounting controls receive information by customer on revenue for each service provided during the preceding three months, actual service usage for each month during the period and total service price adjustments or credits for each month during the period, so that they can reasonably determine whether any of these measures exceed parameters set by the executive committee or are otherwise unusual.

•

We will evaluate and implement training for our employees to enhance awareness and understanding of standards and principles for the way we will do business, contract with our customers, deliver our services, and account for the revenue we receive.

•

We will reemphasize to all our employees the importance of our silent whistleblower program and affirm to our employees that we believe it to be the duty of each employee as part of his or her employment to report questionable or suspicious conduct or activity, and that senior management encourages and approves of such reporting.

We believe the remediation measures described above will remediate the material weaknesses we have identified and strengthen our internal control over financial reporting. We are committed to continuing to improve our internal control processes and will continue to diligently and vigorously review our financial reporting controls and procedures. As we continue to evaluate and work to improve our internal control over financial reporting, we may determine to take additional measures to address control deficiencies or determine to modify, or in appropriate circumstances not to complete, certain of the remediation measures described above.

PART II

ITEM 1.

LEGAL PROCEEDINGS

On October 15, 2007, the Official Committee of Unsecured Creditors of the bankruptcy estate of Epixtar Corp. and B2B Advantage, Inc., filed an adversary proceeding against UCN. The case styled Official Committee of Unsecured Creditors v. UCN, Inc., Bankruptcy Case Number 05-42040-AJC / Adversary Proceeding number 07-01751-AJC, was filed in the U.S. Bankruptcy Court in the Southern District of Florida. The Unsecured Creditors Committee is seeking to recover $262,000 in alleged preferential payments made by Epixtar to UCN during the 90-day period prior to Epixtar’s bankruptcy filing. UCN’s answer or response to the adversary proceeding is due Friday, November 30, 2007. UCN estimates its maximum exposure under the proceeding to be $262,000; however UCN will vigorously defend its position against the suit and is seeking all possible exemptions to avoid a refund of these payments.

ITEM 1A.

RISK FACTORS

The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements made by UCN, except where such statements are made in connection with an initial public offering. All statements, other than statements of historical fact, which address activities, actions, goals, prospects, or new developments that we expect or anticipate will or may occur in the future, including such things as expansion and growth of our operations and other such matters are forward-looking statements. Any one or a combination of factors could materially affect our operations and financial condition. These factors include competitive pressures, success or failure of marketing programs, changes in pricing and availability of services and products offered to customers, legal and regulatory initiatives affecting customer marketing and rebate programs or long distance service, and conditions in the capital markets. Forward-looking statements made by us are based on knowledge of our business and the environment in which we operate as of the date of this report. Because of the factors discussed in the 2006 Annual Report on Form 10-K and in subsequent reports on Form 10-Q under the Item 1A “Risk Factors,” actual results may differ from those in the forward-looking statements.

ITEM 2.

UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

In the third quarter of 2007, UCN issued compensatory options to two employees for the purchase a total of 25,000 and 50,000 shares of common stock at an exercise price of $3.82 and $3.95 per share, respectively. The options are exercisable over a term of five years and vest in three annual equal installments. The options were issued in reliance on the exemption from registration set forth in Section 4(2) of the Securities Act of 1933.

ITEM 6.

EXHIBITS


Exhibit No.		Title of Document
31.1		Certification of the Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

31.2		Certification of the Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

32.1		Certifications of the Chief Executive Officer and Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.


	UCN, INC.

Date: March 31, 2008	By:	/s/ Paul Jarman
		Paul Jarman
		Chief Executive Officer

Date: March 31, 2008	By:	/s/ Brian S. Moroney
		Brian S. Moroney
		Principal Financial and Accounting Officer

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents

Table of Contents