The Hartford now ranks highest in customer satisfaction with both the auto and home insurance claims experience
The Hartford ranked No. 11 in customer satisfaction with the property insurance claims experience in the J.D. Power 2022 U.S. Property Claims Satisfaction StudySM. The study measures customer experience with the home insurance claims process, from first notice of loss through the repair process and settlement.
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The Hartford ranked No. 1 in customer satisfaction with the property insurance claims experience in the J.D. Power 2022 U.S. Property Claims Satisfaction Study(SM) (Graphic: Business Wire)
“We are proud to be recognized by J.D. Power for providing our customers with an exceptional property claims experience,” said Mary Nasenbenny, chief claims officer at The Hartford. “Our teammates are deeply committed to providing outstanding customer service, day in and day out. This honor acknowledges their unwavering dedication to support our customers through unforeseen events.”
The Hartford achieved an overall satisfaction score of 886 out of 1,000, 15 index points above the industry average. In addition to earning the highest ranking, the company scored highest in the first notice of loss and settlement study factors.
The 2022 U.S. Property Claims Satisfaction Study was based on responses from 5,724 consumers who filed a claim within the past nine months prior to taking the survey. The study, which was conducted April through December 2021, measures customer experiences with their property claims in the areas of settlement, claims servicing, estimation process, first notice of loss, and repair process.
With this latest recognition, The Hartford now ranks highest in customer satisfaction with both the auto and home insurance claims experience. The Hartford ranked No. 1 in customer satisfaction with the auto insurance claims experience in the J.D. Power 2021 U.S. Auto Claims Satisfaction StudySM in October 2021.
As the fifth largest direct writer of personal auto and home products2, The Harford is a recognized leader in the 50-plus market with long-standing expertise. To better serve the mature market, the company’s Center for Mature Market Excellence is staffed with gerontologists who apply their knowledge of aging to the company’s products and services, as well as public education programs about safety, mobility and independence.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
About The Hartford
The Hartford is a leader in property and casualty insurance, group benefits and mutual funds. With more than 200 years of expertise, The Hartford is widely recognized for its service excellence, sustainability practices, trust and integrity. More information on the company and its financial performance is available at https://www.thehartford.com. Follow us on Twitter at @TheHartford_PR.
The Hartford Financial Services Group, Inc., (NYSE: HIG) operates through its subsidiaries under the brand name, The Hartford, and is headquartered in Hartford, Connecticut. For additional details, please read The Hartford’s legal notice.
Some of the statements in this release may be considered forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. We caution investors that these forward-looking statements are not guarantees of future performance, and actual results may differ materially. Investors should consider the important risks and uncertainties that may cause actual results to differ. These important risks and uncertainties include those discussed in our 2021 Annual Report on Form 10-K, subsequent Quarterly Reports on Forms 10-Q, and the other filings we make with the Securities and Exchange Commission. We assume no obligation to update this release, which speaks as of the date issued.
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1 Tied for No.1 in the J.D. Power 2022 U.S. Property Claims Satisfaction Study
2 This ranking is based on The Hartford’s analysis of industry data sources, carriers’ SEC filings and other publicly available financial and investor information.