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The Hartford Names Stephen Deane Chief Claims Officer

Mary Nasenbenny, current chief claims officer, to retire at year’s end

The Hartford has appointed Stephen Deane chief claims officer effective Nov. 6. Deane will report directly to John Kinney, head of Claims and Operations, and will be a member of The Hartford’s executive leadership team. He succeeds Mary Nasenbenny, who will retire at the end of 2023.

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The Hartford's Chief Claims Officer Stephen Deane (Photo: Business Wire)

The Hartford's Chief Claims Officer Stephen Deane (Photo: Business Wire)

“We are thrilled that Steve is returning to The Hartford,” said Kinney. “His outstanding industry experience, established relationships at The Hartford and throughout the industry and proven record of achieving business results position him well to lead our award-winning Claims organization to even greater levels of success.”

Deane returns to The Hartford after three years at Liberty Mutual Insurance, where he served as executive vice president and chief claims officer, Global Risk Solutions, North America. Before joining Liberty Mutual, he gained more than 16 years of experience at The Hartford in various leadership roles, including senior vice president of Group Benefits and Workers' Compensation claims. Prior to that, he was an attorney at Robinson & Cole, LLP, and managed a claims team at Travelers. He holds a bachelor’s degree from the University of Notre Dame and a law degree from the University of Connecticut.

Nasenbenny joined the company in 1999 as legal counsel and was named chief claims officer in 2021.

Kinney added, “Mary has been a valued advisor and innovative partner. We are grateful for her many contributions to The Hartford over her 24-year tenure that have helped differentiate how we deliver for our customers. She is a patent holder of our Claims customer loyalty index process and a founding leader of our Heath Services organization, which combines the strength of our Workers’ Compensation and Group Benefits offerings to deliver seamless customer experiences.”

About The Hartford

The Hartford is a leader in property and casualty insurance, group benefits and mutual funds. With more than 200 years of expertise, The Hartford is widely recognized for its service excellence, sustainability practices, trust and integrity. More information on the company and its financial performance is available at

The Hartford Financial Services Group, Inc., (NYSE: HIG) operates through its subsidiaries under the brand name, The Hartford, and is headquartered in Hartford, Connecticut. For additional details, please read The Hartford’s legal notice.


Some of the statements in this release may be considered forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. We caution investors that these forward-looking statements are not guarantees of future performance, and actual results may differ materially. Investors should consider the important risks and uncertainties that may cause actual results to differ. These important risks and uncertainties include those discussed in our 2022 Annual Report on Form 10-K, subsequent Quarterly Reports on Forms 10-Q, and the other filings we make with the Securities and Exchange Commission. We assume no obligation to update this release, which speaks as of the date issued.

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