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Originally Posted On: https://legalsoftsolution.com/the-benefits-of-hiring-a-virtual-legal-assistant-for-a-law-firm/
The Benefit of Hiring Virtual Legal Assistants
The Benefits of Hiring Virtual Legal Assistants is an excellent addition to the legal world for meeting deadlines and excelling the top-notch client service. There is no doubt that lawyers today are busier than ever, whether due to increased obligations or frequent law amendments that result in busy work rather than productive work. Whether a firm specializes in family law or lemon law, or criminal law, the virtual legal assistants can be of great help. Assistants help lawyers concentrate on revenue-generating tasks rather than flipping through files and looking at the screen during data entry, which is mainly non-billable.
Virtual Legal Assistants Can Fit Various Needs of a Company:
- calendar/ schedule management
- data entry, email management
- return calls and voicemails
- meeting confirmation
- client communication
- research assistance
- meeting preparation and notes
- workflow routing
- online file management
- document and presentation updating
- client intake
These tasks, and much more help the firm to operate smoothly. Thus the firm should train the team and make them ready specific to the firm’s needs and way of work or hire one who is already trained & prepared to assist the lawyers efficiently. It allows lawyers and law firm managers to avoid dull and repetitive tasks, gives more time to focus on the broader picture of your firm, and, of course, improves work-life balance by reducing stress. The concept of having virtual legal assistants to most busy legal professionals, and the benefits go far beyond simply getting home on time. Many virtual legal professionals are willing to undertake a week’s worth of work for what many lawyers can bill in a few hours, making them more economical than one might imagine.
Virtual Legal Assistants Have Excellent Communication Skill
Since a virtual legal professional will not be present to address any issues that may emerge, they must have excellent communication skills. Your clients want to know what you’re working on, what you’ve completed, and when you’ll be on vacation. They must be able to keep open lines of communication with the lawyer and the clients they are working with. Make sure they’re up to date on what’s going on, so they don’t get confused or, worse, worried.
This also includes speaking up if they’re having trouble with a project or have a personal issue that could affect their work. They should not leave clients in the dark about the firm’s whereabouts. It is their job to inform them of the situation. If no one understands what is occurring or going to happen, a virtual assistant with poor communication skills will wind up causing a lot of uncertainty. It also comes out as quite unprofessional. Therefore clear communication is essential. This also includes two other aspects.
Virtual Assistants have Great Writing Skills
Another essential talent of a trained legal assistant is the ability to write effectively. After all, they’ll be doing a lot of paperwork for each court case. It is also critical to keep meticulous records.
Strong Soft Skills
Soft skills are crucial, so don’t overlook them. A legal assistant work with various clients every day. They’ll need a deep understanding of soft skills to prioritize their demands. To put it another way, they must cultivate empathy and the ability to communicate effectively. This will also be helpful when assisting the attorney who hired them. As they move through their caseload, the assistant will get appreciated for their attention to the firm’s requirements. Based on where the assistant lives, learning at least a second language may be beneficial. This can assist in communicating with people who don’t speak English fluently.
Virtual Assistants have Willingness to Take the Initiative and Get Evaluated
This is the one that distinguishes good virtual legal assistants from amazing virtual assistants. This entails thinking outside the project’s scope and proposing solutions or ways to improve it without being asked. It involves going inside your client’s thoughts and determining what they want next, after which you may provide it. It consists of making a system or process run more smoothly or removing stages to make it better.
A virtual legal professional must be able to take criticism and constructive criticism in stride. Most of the time, recognizing the strengths and limitations and areas where they need to grow and keep up is how they gauge progress in life. The client and lawyer can criticize the virtual assistant and list their flaws by being open-minded. A competent virtual assistant should take it in good faith and not as a personal attack, but rather as a stepping stone to develop and boost productivity of self as well as firm.
They Can Adapt Effortlessly
Every firm has a unique working style. A virtual legal assistant will require you to change their working style from time to time to suit their client. When working for clients who are in a distant time zone, you may be expected to work at strange hours. As a result, it is critical to adapt to prosper. You must actively dispel all uncertainties and be willing to adjust to your client’s behavior.
Since the virtual legal assistant works remotely, they should ask questions when they’re unsure about anything. An ideal virtual legal assistant speaks out if something doesn’t make sense! Request clarification, restate what they heard, and provide an example. They don’t want to be in the middle of a project and find themselves stuck with some mistake because they didn’t seek clarity. So legal assistants should not be shy; stand up and ask as many questions as they want! If a client is concerned by this, it’s possible they’re not the proper client to work with.
Top Customer Experience by Giving Attention to Every Minute Detail
The majority of the time, the results or blunders can be traced in the details assistants overlooked. The ability to recall the details of a task, mainly when assisting with cases, dates, numbers, or facts, will go a long way toward demonstrating an ideal virtual assistant’s proficiency. No one wants to repeat themselves, so the easiest method is to avoid forgetting information and keep a pen & paper at hand when the instructions for a task are provided or during communication with the client & note them down.
Similarly, paying attention to details when performing a task, particularly one involving research, might lead to faster results. In the case of legal firms, a client’s complaints are also crucial. Excellent client service is the crux of having a virtual legal assistant on board. They assist firms in keeping all of their promises to their clients and ensuring that none of the firm’s clients are forgotten, which is something that almost every legal business does. They stay in touch with clients’ legal assistants and even consider minute details like the days important to clients, greeting their birthdays, anniversaries, festivals, and other occasions. Ideal Legal assistants can handle the given tasks with professionalism giving firms an edge.
Whether you are a lawyer or a law practice manager with a temporary concern, Legal Soft Solution can always help you. Talk to our expert team for the best assistance to any law firm management and legal team issue, or call us at (424) 341-4917. Book a demo now to know more about what Legal Soft Solution can offer.
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