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5 Restaurant Marketing Mistakes You Should Avoid

5 Restaurant Marketing Mistakes You Should AvoidPhoto from Unsplash

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Written By Billy McGarry (Real Deal Marketing)

Social media marketing has evolved into an essential component of any restaurant’s marketing strategy. With more customers turning to social media to find new restaurants and make dining decisions, restaurant owners must maintain a strong presence on platforms such as Facebook, Instagram, and Twitter. Many restaurant owners, however, make common mistakes that can harm their social media presence and, as a result, their overall marketing efforts. In this article, we will look at five restaurant marketing blunders to avoid in order to effectively market your restaurant on social media.

Lack of a Consistent Brand Voice 

One of the most important aspects of social media marketing is consistency. Your restaurant’s brand voice should be consistent across all social media platforms. This includes maintaining a consistent tone, language, and hashtags across all platforms. A consistent brand voice will assist customers in recognizing your restaurant and building trust. Customers may struggle to identify your restaurant on social media if you do not have a consistent brand voice, making it less likely that they will follow or engage with your content.

Having a consistent brand voice will also make it easier to create content that is relevant to your target audience. This will assist you in developing a loyal customer base as well as attracting new customers through word-of-mouth marketing.

Negative Feedback Ignored 

Negative reviews are unavoidable in any business, including restaurants. Ignoring these reviews, on the other hand, can be detrimental to your restaurant’s reputation. Restaurant owners should instead respond to negative reviews professionally and promptly. This demonstrates to customers that you care about their experience and are willing to make changes. Responding to negative reviews can also help turn negative situations into positive experiences for the customer, who may become a loyal customer as a result.

Ignoring negative reviews can also be harmful because it creates a false image of your restaurant and prevents potential customers from getting a true sense of what to expect. Ignoring negative reviews can also give the restaurant owner a false sense of security, as they may be unaware of areas where they need to improve.

Not Making Use of Video Content 

On social media, video content is one of the most effective ways to reach and engage customers. However, many restaurant owners do not make use of this type of content. Video content can be a powerful tool for

promoting your restaurant, from showcasing menu items to highlighting special events. Video content is more engaging than text or image content, and it can be used to connect with customers emotionally. Videos are also more likely to be shared on social media, which can help you expand your reach and attract new customers.

Furthermore, video content can be used to provide customers with a behind-the-scenes look at your restaurant, which can help build transparency and trust. Additionally, video content can be used to highlight your restaurant’s distinguishing features, such as its atmosphere, service, or menu.

Not Keeping Track of Your Results 

Social media marketing is an ongoing process that must be tracked in order to make adjustments and improvements. However, many restaurant owners fail to track their results, making it difficult to determine what is and isn’t working. Analytics tools are essential for tracking social media metrics such as engagement rates, reach, and click-through rates. You can improve your social media strategy by tracking your results and making data-driven decisions.

Tracking your results is also essential because it can assist you in determining which social media platforms are most effective for your restaurant. This will allow you to make more informed decisions about how to spend your marketing budget. Tracking your results can also assist you in identifying trends and patterns in customer behavior, which can help inform your overall marketing strategy. For example, if you notice that a particular type of post or content is particularly popular with your audience, you can create more of that type of content to keep your customers engaged.


To summarize, social media marketing is critical for restaurants to reach out to and engage with customers. Many restaurant owners, however, make common mistakes that can harm their social media presence. Restaurant owners can effectively market their restaurant on social media and drive more customers through their doors by avoiding these 5 mistakes. You can build a strong social media presence that will help you attract and retain customers by using a consistent brand voice, responding to negative reviews, utilizing video content, and tracking your results. To stay ahead of the competition, keep in mind that social media marketing is an ongoing process that requires you to constantly evaluate and adjust your strategy.

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