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Articles published by J.D. Power

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Customers More Satisfied with National Banks, Yet Leave for Better Interest Rates, J.D. Power Finds
From J.D. Power
Via Business Wire
Higher Monthly Bills Contribute to Decline in Customer Satisfaction with Electric Utilities, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Finance Websites and Mobile Apps Lag Digital Offerings of Comparable Industries, J.D. Power Finds
From J.D. Power
Via Business Wire
Small Business Credit Card Customer Satisfaction Surpasses Pre-Pandemic Highs as Financial Outlook Improves, J.D. Power Finds
From J.D. Power
Via Business Wire
Manufacturer Apps for Gas-Powered Vehicles Continue to Plague Owners with Connectivity-Related Issues, J.D. Power Finds
From J.D. Power
Via Business Wire
Many Insurers Struggle to Deliver Seamless Digital Experience as Repair Cycle Times Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
Gas Utility Residential Customers More Worried About Utility Bills Than Taxes, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Forecast November 2023
From J.D. Power
Via Business Wire
Wealth Management Apps Become Gateway to Client Satisfaction and Retention, J.D. Power Finds
From J.D. Power
Via Business Wire
2024 U.S. ALG Residual Value Awards Highlight Continued Excellence and Attention to Detail
From J.D. Power
Via Business Wire
Customer Satisfaction with Mortgage Lenders Rises but Signs Point to Challenges Ahead, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Utilities Unable to Halt Slide in Business Customer Satisfaction as Costs Mount, J.D. Power Finds
From J.D. Power
Via Business Wire
Senior Living Community Satisfaction Stabilizes as Staffing and Activities Improve, J.D. Power Finds
From J.D. Power
Via Business Wire
Digital Engagement Paramount to Customer Satisfaction, Reducing Cost to Serve, J.D. Power Finds
From J.D. Power
Via Business Wire
Increasing New-Vehicle Inventory, Moderating Prices Boost Sales Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Online Mattress Shoppers More Satisfied with Purchase Than In-Store Shoppers, J.D. Power Finds
From J.D. Power
Via Business Wire
Asset Management Websites Not Effectively Nurturing Advisor Relationships, J.D. Power Finds
From J.D. Power
Via Business Wire
Home Security Customers Feeling Secure with Purchase and Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast October 2023
From J.D. Power
Via Business Wire
Small Business Banking Customer Satisfaction Surges as Digital and In-Person Support Channels Improve, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years, J.D. Power Finds
From J.D. Power
Via Business Wire
Most Consumers Not Embracing Robotaxis in Their Community
From J.D. Power
Via Business Wire
Rising Gas Utility Business Prices Cause Lowest Overall Satisfaction in Five Years, J.D. Power Finds
From J.D. Power
Via Business Wire
Despite Ubiquity, Travel Apps and Websites Deliver Substandard User Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Satisfaction with Wireless Internet Higher than Wired and Satellite, J.D. Power Finds
From J.D. Power
Via Business Wire
Satisfaction with Life Insurance and Annuity Products Climbs as Customers Embrace Digital, J.D. Power Finds
From J.D. Power
Via Business Wire
Rental Car Customer Satisfaction Surges as Price and Inventory Normalize—For Now, J.D. Power Finds
From J.D. Power
Via Business Wire
Quick Problem Resolution Boosts Satisfaction for Medium Business and Large Enterprise Wireless Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
Stakes are High and Consumer Confidence is Fragile for Automated Vehicles, J.D. Power Finds
From J.D. Power
Via Business Wire
More Independent Insurance Agents are Shopping Premiums, Even as Carrier Satisfaction Remains at an Unprecedented High, J.D. Power Finds
From J.D. Power
Via Business Wire
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