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Articles published by J.D. Power

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Fewer Flights, More Crowded Terminals Negatively Affecting Customer Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Bundle Fumble? Rising Auto Insurance Premiums are Killing Home Bundles, J.D. Power Finds
From J.D. Power
Via Business Wire
Third-Party Hotel Management Companies Facing Higher Guest Expectations as Room Rates Increase, J.D. Power Finds
From J.D. Power
Via Business Wire
Retirement Plan Digital Experience Suffers as More Americans Struggle Financially, J.D. Power Finds
From J.D. Power
Via Business Wire
Credit Card Customers in Canada Curb Spending as Economy Sours and Alternative Payment Options Emerge, J.D. Power Finds
From J.D. Power
Via Business Wire
In Battle Over Infotainment Systems Between Manufacturers and Big Tech, Only Losers are Vehicle Owners, J.D. Power Finds
From J.D. Power
Via Business Wire
New-Vehicle Tech is a Double-Edged Sword: Risky to Satisfaction—Yet Necessary for Future Adoption, J.D. Power Finds
From J.D. Power
Via Business Wire
It’s Clear: Windows and Patio Doors Customers More Satisfied with a Personalized Purchase Process, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power and LMC Automotive: U.S. Automotive Forecast for August 2022
From J.D. Power
Via Business Wire
Small Business Insurance Customer Satisfaction Bounces Back After Two Years of Pandemic-Related Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
As Microchip Shortage Continues, Seats Wired for Heat Remain Cool, J.D. Power Finds
From J.D. Power
Via Business Wire
Customers Perceive Shortfall in Medicare Advantage Plan Coverage of Mental Health and Substance Abuse Services, J.D. Power Finds
From J.D. Power
Via Business Wire
Credit Card Customer Satisfaction Surges, but Spending Wanes Amid Weakening Economy and Growth of Alternative Payment, J.D. Power Finds
From J.D. Power
Via Business Wire
Growing Electric Vehicle Market Threatens to Short-Circuit Public Charging Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Rep Training and Tenure Crucial to Wireless Purchase Experience Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Identifies Key Behaviors for Auto Lender Sales Reps that Win Dealers’ Business in Tight Market
From J.D. Power
Via Business Wire
Wireless Customer Care Satisfaction Declines as Staff Turnover Rises, J.D. Power Finds
From J.D. Power
Via Business Wire
Trust is Crucial in Determining Satisfaction with Mortgage Servicers, J.D. Power Finds
From J.D. Power
Via Business Wire
Innovations at Retail Pharmacies Accelerate as Digital Competition, Health and Wellness Offerings Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
July New-Vehicle Sales Pace Still Constrained but Transaction Prices and Dealer Profits Remain at Record Levels
From J.D. Power
Via Business Wire
Economy/Range Satisfaction Gap Closes Between Gas-Powered Vehicles and Electric Vehicles Thanks to High Gas Prices, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Utilities Lack Customer Support They Need to Meet Sustainability Goals, J.D. Power Finds
From J.D. Power
Via Business Wire
Appliance Satisfaction Remains High Despite Supply Chain and Labor Shortage Issues, J.D. Power Finds
From J.D. Power
Via Business Wire
Failure to Load: More Device Usage by Wireless Customers Means More Streaming and Data Problems, J.D. Power Finds
From J.D. Power
Via Business Wire
Overall Website Satisfaction Declines among Battery Electric Vehicle Shoppers as Demand for Tools Increases, J.D. Power Finds
From J.D. Power
Via Business Wire
North America Hotel Guest Satisfaction Declines as Travel Volume, Room Rates Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
Small Business Wireline Customer Satisfaction Remains High Despite Fierce Market Challenges, J.D. Power Finds
From J.D. Power
Via Business Wire
Wealth Management Firms Need Advisors as Brand Evangelists to Attract New Talent, J.D. Power Finds
From J.D. Power
Via Business Wire
Retail Bank Customers in Canada Seek Advice as Most are Financially Unhealthy, J.D. Power Finds
From J.D. Power
Via Business Wire
The World Experienced a Pandemic—and Initial Vehicle Quality Got Sick
From J.D. Power
Via Business Wire
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